Product Owner, Reservations Technology

Delta Air Lines; Atlanta (GA); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Profit sharing

401(k)

Paid vacation

Health benefits

Flight privileges

Job summary

Delta Air Lines seeks a Product Owner Specialist to guide agile development for Reservations Sales/Service platforms. You will translate business needs into user stories, drive sprint planning, and collaborate with design and product teams to deliver customer and employee-focused capabilities.

You will lead cross-functional squads, refine features, and set acceptance criteria while ensuring alignment with the broader product strategy and KPIs.

Qualifications

• Proven experience leading agile product development initiatives.
• Ability to translate business needs into clear user stories and acceptance criteria.
• Strong written and verbal communication across technical and non-technical audiences.

Responsibilities

• Lead Analysts to translate business needs for technical/non-technical audiences
• Direct squads to manage sprint backlogs and stakeholder requirements
• Collaborate with design resources to create UX/UI for new features
• Refine features and stories with Product Owners and stakeholders
• Coordinate cross-squad alignment of product development efforts
• Write requirements including user stories and acceptance criteria
• Attend agile ceremonies and report progress to stakeholders
• Identify opportunities to improve revenue, satisfaction, and efficiency
• Support change management and stakeholder communications
• Develop strategic and tactical plans emphasizing safety and wellbeing

Skills

Agile product management

Product Owner experience

Communication

Prioritization

Stakeholder alignment

Education

High school diploma

Tools

Jira

Agility

VersionOne

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Now is an exciting time to be part of Delta's Reservations Technology and Innovation team as we redefine customer and employee experiences by setting new technology standards for thousands of Reservations and Care employees. We are seeking a Product Owner Specialist to support product development and improvements in our primary Sales and Service digital platforms for our Reservations specialists.

Responsibilities (not Comprehensive)

• Provide leadership and direction to Analysts in reviewing, communicating, and translating business needs for both technical and non-technical audiences and stakeholders
• Direct the work of squad/pods within Information Technology to prioritize the sprint backlog, balancing requirements of business stakeholders
• Directly work with internal and external design resources to create UX/UI experiences to support new product functionality for both informational and transactional customer needs
• Collaborate with other Product Owners, Product Managers, and stakeholders to refine features and stories and accept completed stories, ensuring they meet all predefined criteria
• Coordinate with other Product Owners across the organization to align cross-squad efforts and maintain coherence in product development
• Translate product development goals into requirements including features user stories, and acceptance test criteria
• Attend regular ceremonies with the Information Technology team including backlog grooming, sprint planning, daily standups, sprint review/demos, and retrospectives
• Identify and communicate opportunities to increase revenue, customer satisfaction, employee satisfaction, and operational efficiency
• Provide regular status reports to key stakeholders, sponsors, project managers, and others involved in the project
• Play an integral role in engagement, communication, change management, feedback loops, and overall leadership visibility across the system
• Develop both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and wellbeing

Additional Responsibilities

• Take ownership of writing user stories and ensure they clearly convey the required functionality to the IT development teams
• Actively participate in all squad ceremonies, including sprint demos, planning, and retrospectives
• Provide continuous feedback during sprint demos and lead discussions to ensure effective iterations of product features
• Maintain open lines of communication with stakeholders to review product progress and outcomes
• Work closely with stakeholders and Product Managers to contribute to the overarching product vision and strategy with data-backed ideation and iterative solutioning
• Champion agile methodologies within the squad, promoting best practices and continuous improvement
• Utilize tools like Agility and Aha! for effective project management and ensure data hygiene to track progress accurately

What You Need To Succeed (Minimum Qualifications)

• Agile Product Management training and experience
• Proven experience as a Product Owner (or similar role), in a dynamic agile environment
• Demonstrated initiative and ability to manage multiple priorities
• Proficiency in written and oral communications and ability to produce concise, relevant, documents and presentations
• Curious mindset, willing to ask “why” until root causes of use cases are identified
• Must be performing satisfactorily in present position
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

What Will Give You a Competitive Edge (Preferred Qualifications)

• Strong understanding of agile practices and principles, with a certification in Agile methodology preferred
• Experience with internal and external facing channels
• Experience with digital.ai (Agility/VersionOne) or Jira
• A background in Aviation
• Reservations experience/ticketing

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare