Product Operations Specialist: Procurement & AI Launches

Ramp; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Health insurance

Relocation assistance

Home-office stipend

Job summary

Ramp is seeking a Product Operations partner for Procurement to scale workflows, improve requester and approver experiences, and shape product quality through data and customer feedback.

You will collaborate with Product, Engineering, and Design to translate feedback into actionable requirements, and lead AI-enabled release management from Alpha to GA while reducing customer friction.

Qualifications

• 3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS; experience with procurement, intake and approval workflows, spend management, or financial operations preferred
• Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
• Ability to translate qualitative feedback into crisp requirements and operational processes
• Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
• Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
• Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements

Responsibilities

• Own the voice-of-customer loop for Procurement — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
• Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
• Own launch operations for new Procurement features as they move from Alpha to GA, including AI-native experiences that require strong customer and internal enablement
• Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
• Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows

Skills

Voice of customer

Product operations

Data analysis

Requirements translation

AI tools usage

Prioritization

Communication

Tools

AI tools (Claude Code)

Job description

Ramp is seeking a Product Operations partner for Procurement to scale workflows, improve requester and approver experiences, and shape product quality through data and customer feedback.

You will collaborate with Product, Engineering, and Design to translate feedback into actionable requirements, and lead AI-enabled release management from Alpha to GA while reducing customer friction.