Operations Support Analyst - Hybrid, Data & Process

Pennsylvania Higher Education Assistance Agency

Harrisburg (Dauphin County)

Hybrid

USD 38,000 - 47,000

Full time

4 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

The Pennsylvania Higher Education Assistance Agency (PHEAA) is seeking an Operations Support professional to bolster the Conversions Department in Harrisburg. The role emphasizes end-user support, system usage guidance, and data-related issue resolution to improve processing accuracy and efficiency.

You will collaborate with loan operations, maintain procedures, and assist with system changes and process improvements.

Qualifications

Associate's degree and related customer service experience or at least two years with progressively complex work in a Student Loan environment or the equivalent combination of training, experience, and/or certifications.
Demonstrated analytical skills.
Effective time management organization and prioritizing.
Balanced interpersonal skills – good established networks, at the same time delivering information in a timely manner.
Proficient in Microsoft Office, particularly Excel.

Responsibilities

Provide end-user operational support for Conversions on system usage and account processing.
Collaborate with loan operations management on escalated issues to ensure timely resolution.
Ensure onboarding processes maintain data integrity and confidentiality.
Maintain up-to-date business unit procedure documents and guidance.