UX Researcher - Global E-Commerce (US)

TikTok; Seattle (WA); On-site; USD 80,000 - 122,000; Full time

Job summary

TikTok is seeking a UX Researcher to support e-commerce product initiatives in the North America market and beyond. You will work with cross-functional teams to uncover merchant needs, design robust studies, and translate findings into actionable product insights.

The role emphasizes mixed-methods research, interview design, and data-driven decision making to improve discovery, inspiration, and joy in shopping on TikTok. Office presence in Seattle is expected with potential travel.

Qualifications

• 1+ year of UX research experience, preferably in e-commerce/tech.
• Experience with both qualitative and quantitative methods.
• Ability to conduct interviews and design questionnaires in English.

Responsibilities

• Collaborate with cross-functional leads to understand NA and global merchant needs.
• Identify research questions to shape product strategy across markets.
• Design and implement research, synthesize insights for decisions.
• Measure impact of product changes on user behavior across markets.
• Gathers insights from relevant industries to explore long-term solutions.
• Lead foundational research and inform stakeholders with data-backed rationale.

Skills

UX Research

Qualitative Methods

Quantitative Methods

Interviews

Usability Testing

Surveys

English Proficiency

Data Analysis

Education

Bachelor's degree in Psychology or related field

Tools

SQL

Python

R

SPSS

Job description

Responsibilities

The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-Commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-Commerce ecosystem that is innovative, secure and intuitive for our users and brands.

In this role, you will:

• Work closely with cross-functional leads to deeply understand the needs of e-Commerce merchants in the North America market and other global markets;
• Collaborate with stakeholders to identify the key research questions that will help shape the e-Commerce product strategy in different markets;
• Identify and create the best research methods based on the question, timeline, and resourcing;
• Design and implement research, synthesize findings into practical and impactful insights to help stakeholders make decisions;
• Measure and track how product changes affect user behaviors and attitudes over time across different markets, reveal the key reasons with solid data rationale;
• Initiate foundational research and gather insights from relevant industries to help stakeholders explore the possible solutions to challenging long-term product questions.

Qualifications

Minimum Qualification(s)

• Minimum 1 year of experience in UX research, preferably in the E-commerce/tech industry.
• Bachelor's degree or above in Psychology, Statistics, Sociology, Marketing Research, Economics, International Trade, or other related fields.
• Experience and/or knowledge in both qualitative and quantitative research methods, such as: usability studies (remote/in lab), focus groups, interviews, concept tests, diary studies, surveys, data analysis, A/B testing, etc. Be able to conduct interviews/design questionnaires in English.

Preferred Qualification(s)

• Ability to work independently with limited supervision and take initiative to solve problems and learn new things; travel in the North America market for 2 to 3 weeks per quarter for business purposes.
• Ability to manage multiple projects at the same time in a fast-paced environment.
• Great written and spoken communication skills to influence product partners and major company decisions.
• Ability to analyze large sample data with statistical tools, such as SQL, Python, R, SPSS.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $80169 - $121600 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.