UX Researcher, Global E‑Commerce Experience

TikTok; Seattle (WA); On-site; USD 80,000 - 122,000; Full time

Job summary

TikTok is seeking a UX Researcher to support e-commerce product initiatives in the North America market and beyond. You will work with cross-functional teams to uncover merchant needs, design robust studies, and translate findings into actionable product insights.

The role emphasizes mixed-methods research, interview design, and data-driven decision making to improve discovery, inspiration, and joy in shopping on TikTok. Office presence in Seattle is expected with potential travel.

Qualifications

• 1+ year of UX research experience, preferably in e-commerce/tech.
• Experience with both qualitative and quantitative methods.
• Ability to conduct interviews and design questionnaires in English.

Responsibilities

• Collaborate with cross-functional leads to understand NA and global merchant needs.
• Identify research questions to shape product strategy across markets.
• Design and implement research, synthesize insights for decisions.
• Measure impact of product changes on user behavior across markets.
• Gathers insights from relevant industries to explore long-term solutions.
• Lead foundational research and inform stakeholders with data-backed rationale.

Skills

UX Research

Qualitative Methods

Quantitative Methods

Interviews

Usability Testing

Surveys

English Proficiency

Data Analysis

Education

Bachelor's degree in Psychology or related field

Tools

SQL

Python

R

SPSS

Job description

TikTok is seeking a UX Researcher to support e-commerce product initiatives in the North America market and beyond. You will work with cross-functional teams to uncover merchant needs, design robust studies, and translate findings into actionable product insights.

The role emphasizes mixed-methods research, interview design, and data-driven decision making to improve discovery, inspiration, and joy in shopping on TikTok. Office presence in Seattle is expected with potential travel.