Product Operations Lead

Playlab; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Playlab seeks a Product Operations Manager to join our growing team. This role will be the connective tissue across our Product organization, building systems that empower engineers, product managers, and designers to do their best work.

The mission is to enable product teams to focus on building great products by improving day-to-day operations, documentation, coordination channels, and insights, while supporting hiring across the Product organization.

Responsibilities

• Product operations model execution and support: Manage product intake and readiness from initial request through discovery, planning, delivery, and launch.
• Maintain product workflows, tools, documentation, and reporting so teams have the information they need to make decisions and move work forward.
• Coordinate launch readiness across Product, Design, Partnerships, and Support, including launch calendars, go/no-go reviews, communications, compliance, and post-launch tracking.
• Manage research operations, including participant recruitment, research intake, scheduling, documentation, and a searchable repository of findings.
• Product hiring and candidate experience: Coordinate the hiring process for Product roles, from application review through interviews, debriefs, and offers.
• Keep candidates informed and ensure interviews are scheduled, prepared, and run consistently.
• Prepare interviewers with the right context, materials, and evaluation criteria.
• Organize debriefs and capture feedback so the team has the information needed to make sound, timely hiring decisions.
• Track candidates through the process, identify delays, and keep the pipeline moving.
• Data & Insights: Build and maintain dashboards to help PMs and leadership make evidence-based decisions.
• Drive consistent reporting for key product health metrics (adoption, retention, engagement, etc) for Playlab overall and for the product teams.

Job description

Playlab seeks a Product Operations Manager to join our growing team. This role will be the connective tissue across our Product organization, building systems that empower engineers, product managers, and designers to do their best work.

The mission is to enable product teams to focus on building great products by improving day-to-day operations, documentation, coordination channels, and insights, while supporting hiring across the Product organization.