Product Launch Operations Lead

Plaid; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity

401(k)

Medical insurance

Job summary

Plaid is seeking a Product Operations professional to own a suite of Plaid products end-to-end, acting as a trusted technical partner. You will identify operational gaps, streamline product readiness, and ensure that engineering teams hear and act on customer feedback.

You will build clear guides and training materials for internal teams, analyze frontline feedback with data, and shape the product roadmap while collaborating with Product, Engineering, and CES leadership.

Qualifications

• Ability to write clear, structured documentation for technical partners and senior decision-makers.
• Proficiency with SQL to pull, join, and analyze operational metrics independently.
• Experience in technical support, solutions engineering, implementation, or product enablement as a trusted advisor.
• Comfort operating in ambiguous environments and identifying high-impact work independently.
• Ability to build cross-functional relationships and influence using data and reasoning.

Responsibilities

• Drive product launch readiness by identifying documentation, tooling, and process gaps before new features launch.
• Create step-by-step guides, troubleshooting workflows, and training materials for customer-facing teams.
• Analyze frontline feedback to quantify customer pain points and communicate needs to Product Managers.
• Fix tooling and process bottlenecks to keep cross-functional teams aligned.
• Define end-to-end support strategies for products from testing to general availability.

Skills

Technical communication

Data-driven analysis

Customer-facing experience

Self-directed problem solving

Influence without authority

Job description

Plaid is seeking a Product Operations professional to own a suite of Plaid products end-to-end, acting as a trusted technical partner. You will identify operational gaps, streamline product readiness, and ensure that engineering teams hear and act on customer feedback.

You will build clear guides and training materials for internal teams, analyze frontline feedback with data, and shape the product roadmap while collaborating with Product, Engineering, and CES leadership.