Product Operations Lead: Data-Driven, Customer-Focused

Moab; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Moab is seeking a Product Operations Manager to increase leverage across the engineering team by providing clarity, evidence, and context that make good decisions easier. You’ll collaborate with engineers, customers, and the business operations team through discovery, rollout, and post-launch learning.

You’ll use SQL to surface patterns in product usage and customer behavior, translate insights into clear statements, and help prioritize work based on customer impact and data.

Qualifications

• Strong analytical skills with hands-on experience using SQL to answer product questions.
• Experience in a Product Operations or similar role at a startup.
• Ability to synthesize messy, incomplete inputs into clear insights.
• Comfort working closely with engineers.
• Clear written communication, especially for documentation and release notes.
• Strong judgment and an orientation toward impact over process.
• Willingness to engage directly with customers, including through support work.
• Interest in staying close to real-world workflows and outcomes.

Responsibilities

• Work alongside engineers and customers on a daily basis to understand how Moab is used in real workflows.
• Observe, document, and synthesize customer pain points, constraints, and opportunities.
• Translate qualitative insight and quantitative analysis into clear problem statements and tradeoffs.
• Use SQL and data analysis to surface patterns in product usage and customer behavior.
• Partner with engineers as they explore solution approaches, offering context and feedback.
• Help the team prioritize product work by grounding discussions in customer impact, evidence, and judgment.
• Support the rollout of larger product changes, helping ensure customers understand and adopt what’s shipped.
• Own product release notes and ensure changes are communicated clearly and accurately.
• Maintain internal documentation on best practices for using and implementing Moab.
• Own and evolve Moab’s customer-facing knowledge base to reflect how the product actually works.
• Team up with the Business Operations team to take support shifts and continuously improve how we support customers.
• Collect and synthesize feedback and metrics after launch to inform iteration and future work.
• Surface themes across customer conversations, support interactions, usage data, and internal inputs.
• Contribute thoughtfully and directly to discussions about focus, sequencing, and impact.

Skills

SQL

Analytical thinking

Written communication

Customer engagement

Cross-functional collaboration

Job description

Moab is seeking a Product Operations Manager to increase leverage across the engineering team by providing clarity, evidence, and context that make good decisions easier. You’ll collaborate with engineers, customers, and the business operations team through discovery, rollout, and post-launch learning.

You’ll use SQL to surface patterns in product usage and customer behavior, translate insights into clear statements, and help prioritize work based on customer impact and data.