Product Operations & Insights Associate

MeeBoss; Bellevue (WA); On-site; USD 70,000 - 100,000; Full time

Job summary

MeeBoss is seeking a Product Operations Associate to help the Product Team scale its operating system for customers and insights. You will work closely with Product, Engineering, Business, and customer-facing teams to organize customer feedback, identify recurring product issues and opportunities, support product launches, and ensure insights from customers consistently inform product decisions.

As MeeBoss grows, this role will evolve into a more strategic Product Operations position with

Qualifications

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Strong curiosity about user behavior and how products are used in the real world.
• Ability to identify patterns across qualitative and quantitative information.
• Strong organizational skills and attention to detail.
• Comfortable working across Product, Engineering, Business, and customer-facing teams.
• Ability to turn ambiguous information into structured processes and actionable insights.
• Proactive mindset and willingness to take ownership of problems.
• Genuine interest in product operations, product development, and customer-driven product improvement.

Responsibilities

• Support day-to-day product operations and continuously improve internal workflows.
• Manage and organize customer feedback, feature requests, product issues, and recurring customer needs.
• Build and maintain systems for tracking product feedback and customer insights.
• Identify patterns across customer feedback, product issues, and usage behavior.
• Partner with Product and Engineering teams to prioritize and follow up on customer-reported issues.
• Improve processes for product launches, feature rollouts, and internal coordination.
• Track customer feedback and usage after new features are released and help evaluate their impact.
• Help create clear visibility into product issues, priorities, ownership, and follow-up actions.
• Consolidate insights from customer conversations, support requests, usage data, and other customer-facing teams.
• Identify recurring pain points, usability issues, and feature requests.
• Translate qualitative and quantitative customer information into clear, actionable product insights.
• Help Product teams understand how customers are using MeeBoss and where they experience friction.
• Support customer interviews and user research when deeper product understanding is needed.
• Represent customer insights in Product and Engineering discussions.
• Analyze customer behavior and product engagement patterns.
• Help define and track product metrics such as activation, feature adoption, engagement, and retention.
• Identify features or workflows with low adoption and investigate potential causes.
• Partner with the Product Team to evaluate whether new features are changing customer behavior.
• Develop ideas and experiments to improve onboarding, activation, feature adoption, and product stickiness.

Skills

Product operations

Customer insights

Data analysis

Interdepartmental collaboration

Workflow design

Problem solving

Attention to detail

Ownership

User research support

Job description

MeeBoss is seeking a Product Operations Associate to help the Product Team scale its operating system for customers and insights. You will work closely with Product, Engineering, Business, and customer-facing teams to organize customer feedback, identify recurring product issues and opportunities, support product launches, and ensure insights from customers consistently inform product decisions.

As MeeBoss grows, this role will evolve into a more strategic Product Operations position with