Product Operations Contractor

Adaptive Security; Los Angeles (CA); Hybrid; USD 55,000 - 83,000; Full time

Benefits offered by this job

Hybrid LA office

Mentorship to grow your skills

Long-term coverage

Job summary

Adaptive Security is seeking a reliable Product Operations Contractor in Los Angeles, working hybrid hours 2pm-10pm PT to cover Australian business hours. The role focuses on account provisioning for demo accounts and resolving provisioning issues during your shift.

You will use AI tools like Claude-based asset-sourcing automation to improve efficiency, hand off to core hours team, and collaborate with our GTM group and BDR/AE teams for smooth demos.

Qualifications

• Requires a 4-year degree or current pursuit; reliability and judgment valued.
• Detail-oriented with meticulous accuracy.
• Ability to manage multiple requests and priorities under pressure.
• Self-directed and able to work independently during shifts.
• Interest in AI and willingness to leverage tools to speed work.

Responsibilities

• Own account provisioning end-to-end during shift.
• Fix and resolve account issues as they arise.
• Monitor the provisioning-issues channel and escalate when needed.
• Use AI tools to improve efficiency.
• Hand off to core hours team at shift end.

Skills

Detail-oriented

Organised under pressure

Self-directed

AI tools proficiency

Strong communication

Education

Bachelor's degree or equivalent

Tools

Claude-based asset-sourcing automation

Job description

Product Operations Contractor – APAC Hours

Los Angeles (hybrid, 3 days/week) Contract, 40hrs/week Mon-Fri 2pm-10pm PT

Ongoing, paid hourly

About Adaptive Security

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures - marking NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.

The Role

We're looking for a reliable, detail-oriented operations contractor based in Los Angeles to own account provisioning during Australian business hours (8am-4pm AEDT). This is an ongoing role with no fixed end date - we're building long-term coverage, not filling a temporary gap. The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in.

What You'll Do

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team
• Fix and resolve flagged account issues as they come in
• Monitor the provisioning-issues channel during your shift and elevate appropriately
• Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently
• Hand off cleanly to the core hours team at the end of your shift

Who You Are

• Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study
• Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy
• Organised under pressure: you can juggle competing requests and prioritise without dropping the ball
• Self-directed: comfortable working independently during your shift without constant oversight
• Interested in AI: curious about AI tools and use them to make your work faster and better
• Adaptable: comfortable in a fast-paced, high-growth startup environment
• Low ego, high reliability: you show up, do the work, and take pride in execution quality

What We Offer

• A key role at a company redefining cybersecurity for the AI era
• Hybrid LA office (ideally 3 days/week)
• A high-performance, supportive team where your contribution is visible and valued
• Access to resources and mentorship to grow your skills throughout your contract