Product Operations Contractor

adaptivesecurity; New York (NY); Hybrid; USD 34,000 - 55,000; Part time

Benefits offered by this job

Hybrid NYC office (3 days/week)

Job summary

Adaptive Security is seeking a reliable operations contractor to own account provisioning during UK business hours from New York City on a hybrid schedule. This ongoing role focuses on setting up demo accounts and resolving issues as they arise, with handoffs to the core hours team at shift end.

You will work 40 hours per week, paid hourly, with UK hours and a hybrid NYC office arrangement. The position emphasizes accuracy, independence, and comfort with AI tools in a high-growth cybersecurity

Qualifications

• Bachelor's degree or currently pursuing one.
• Extremely detail-oriented with high accuracy.
• Organised under pressure and able to prioritise without dropping the ball.
• Self-directed and able to work independently during shifts.
• Interested in AI and able to use AI tools to improve work pace.
• Adaptable to a fast-paced startup environment and high-growth culture.
• Low ego, high reliability and strong execution quality.

Responsibilities

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team
• Fix and resolve flagged account issues as they come in
• Monitor the provisioning-issues channel during your shift and elevate appropriately
• Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently
• Hand off cleanly to the core hours team at the end of your shift

Skills

Attention to detail

Organizational skills

Self-directed

Interest in AI

Education

Bachelor's degree

Job description

Product Operations Contractor – UK Hours
New York City (hybrid, 3 days/week) | Contract, 40hrs/week |
Mon-Fri, 7am-3pm ET | Ongoing, paid hourly

About Adaptive Security

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures — marking NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.

The Role

We're looking for a reliable, detail-oriented operations contractor to own account provisioning during UK business hours. This is an ongoing role with no fixed end date — we're building long-term coverage, not filling a temporary gap. The role is 100% focused on account provisioning: setting up deepfake demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in.

What You'll Do

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team

• Fix and resolve flagged account issues as they come in

• Monitor the provisioning-issues channel during your shift and elevate appropriately

• Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently

• Hand off cleanly to the core hours team at the end of your shift

Who You Are

• Has a 4-year degree or is currently pursuing one — we care more about reliability, technical aptitude, and judgment than field of study

• Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy

• Organised under pressure: you can juggle competing requests and prioritise without dropping the ball

• Self-directed: comfortable working independently during your shift without constant oversight

• Interested in AI: curious about AI tools and use them to make your work faster and better

• Adaptable: comfortable in a fast-paced, high-growth startup environment

• Low ego, high reliability: you show up, do the work, and take pride in execution quality

What We Offer

• A key role at a company redefining cybersecurity for the AI era

• Hybrid NYC office (ideally 3 days/week)

• A high-performance, supportive team where your contribution is visible and valued

• Access to resources and mentorship to grow your skills throughout your contract