Product Operations Contractor Full-time / NYC

Adaptive Security, Inc.; Northern, New York (KY, NY); Hybrid; USD 34,000 - 55,000; Full time

Benefits offered by this job

Hybrid NYC office

Remote flexibility

Job summary

Adaptive Security, Inc. in NYC is seeking an Account Provisioning Contractor to own demo account provisioning during core US hours and resolve issues to keep our GTM engine running.

Schedule: Mon–Fri, 10am–6pm ET; hybrid NYC office (3 days/week) with remote flexibility for the right candidate. Requirements: a 4-year degree or pursuing one; exceptional attention to detail, organized under pressure, and an interest in AI tools.

Qualifications

• Requires a 4-year degree or currently pursuing one.
• Extremely detail-oriented with meticulous accuracy.
• Organised under pressure and able to prioritise tasks.

Responsibilities

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team.
• Fix and resolve flagged account issues as they come in.
• Monitor the provisioning-issues channel during core hours and elevate appropriately.
• Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently.
• Coordinate handoffs with morning and late-night contractors to keep provisioning continuous across the day.

Skills

Detail-oriented

Organised

Self-directed

Interest in AI

Adaptable

Reliability

Education

4-year degree or pursuing one

Tools

AI tools

Job description

Account Provisioning Contractor – US Core Hours
Location: NYC (hybrid preferred, 3 days/week in office; remote possible for the right candidate)
Type: Contract | 40 hours/week
Schedule: Monday–Friday | 10am–6pm ET
Term: Ongoing, no fixed end date; paid hourly

About Adaptive Security

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures - marking NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.

The Role

We're looking for a reliable, detail-oriented operations contractor to own account provisioning during core US business hours. This is an ongoing role with no fixed end date - we're building long-term coverage, not filling a temporary gap. This role is 100% focused on account provisioning: setting up demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in. You'll be a critical part of keeping our GTM engine running smoothly during our busiest window.

What You'll Do

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team

• Fix and resolve flagged account issues as they come in

• Monitor the provisioning-issues channel during core hours and elevate appropriately

• Use AI tools, including Adaptive's Claude-based asset-sourcing automation, to work efficiently

• Coordinate handoffs with morning and late-night contractors to keep provisioning continuous across the day

Who You Are

• Has a 4-year degree or is currently pursuing one - we care more about reliability, technical aptitude, and judgment than field of study

• Extremely detail-oriented: you go above and beyond while paying meticulous attention to accuracy

• Organised under pressure: you can juggle competing requests and prioritise without dropping the ball

• Self-directed: comfortable working independently during your shift without constant oversight

• Interested in AI: you're curious about AI tools and use them to make your work faster and better

• Adaptable: comfortable in a fast-paced, high-growth startup environment

• Low ego, high reliability: you show up, do the work, and take pride in execution quality

What We Offer

• A key role at a company redefining cybersecurity for the AI era

• Hybrid NYC office (ideally 3 days/week), with remote flexibility for the right candidate

• A high-performance, supportive team where your contribution is visible and valued

• Access to resources and mentorship to grow your skills throughout your contract