Product Operations Contractor

Socket.dev; New York (NY); Hybrid; USD 34,000 - 52,000; Part time

Benefits offered by this job

Hybrid NYC office

Remote flexibility

Mentorship

Growth opportunities

Job summary

Socket.dev in New York City is seeking an Account Provisioning Contractor to own setup of demo accounts during core US hours. This ongoing, 40-hour-per-week contract emphasizes reliability and attention to detail.

The role is hybrid (NYC in-office preferred, 3 days/week) with remote options for the right candidate. You'll work with the GTM team to configure accounts, resolve provisioning issues, and coordinate with other contractors to ensure seamless coverage across shifts, using AI-assisted

Qualifications

• Minimum a 4-year degree, or current student.
• Extremely reliable with strong judgment and accuracy.
• Comfortable working independently with minimal oversight.
• Interest in AI tools to improve speed and quality.

Responsibilities

• Own account provisioning end-to-end during shift for demos.
• Fix and resolve account issues as they arise.
• Monitor provisioning-channel during core hours and escalate when needed.
• Leverage AI tools, including Claude-based asset sourcing, to improve efficiency.
• Coordinate handoffs with other contractors to maintain continuous coverage.

Skills

Detail-oriented

Reliability

Organised under pressure

Self-directed

AI interest

Adaptable

Low ego

Education

4-year degree

Job description

Account Provisioning Contractor – US Core HoursLocation: NYC (hybrid preferred, 3 days/week in office; remote possible for the right candidate)Type: Contract | 40 hours/weekSchedule: Monday–Friday | 10am‑6pm ETTerm: Ongoing, no fixed end date; paid hourly

About Adaptive Security

Adaptive is a cybersecurity startup on a mission to stop AI-powered cyberattacks. In December 2025, we announced an $81M Series B led by NVIDIA and Bain Capital Ventures, with participation from Capital One Ventures, Citi Ventures, and continued support from a16z, the OpenAI Startup Fund, and Abstract Ventures - marking NVIDIA's first AI cybersecurity investment.

Adaptive was founded by Brian Long and Andrew Jones, who previously co-founded Attentive ($500M+ ARR, $10B+ valuation) and TapCommerce (acquired by Twitter). Trusted by leading banks, healthcare organisations, and technology companies, Adaptive protects teams from AI-powered threats including deepfakes, smishing, and voice scams.

The Role

We're looking for a reliable, detail-oriented operations contractor to own account provisioning during core US business hours. This is an ongoing role with no fixed end date - we're building long-term coverage, not filling a temporary gap. This role is 100% focused on account provisioning: setting up demo accounts for demos booked by our BDR and AE teams, and resolving flagged issues when they come in. You'll be a critical part of keeping our GTM engine running smoothly during our busiest window.

What You'll Do

• Own account provisioning end-to-end during your shift: setting up demo accounts for demos booked by our GTM team

• Fix and resolve flagged account issues as they come in

• Monitor the provisioning‑issues channel during core hours and **escalate** appropriately

• Use AI tools, including Adaptive's Claude-based asset‑sourcing automation, to work efficiently

• Coordinate handoffs with morning and late-night contractors to keep provisioning continuous across the day

Who You Are

• Has a 4‑year degree or is currently pursuing one - we care more about reliability, technical aptitude, and judgment than field of study

• Extremely detail‑oriented: you go above and beyond while paying meticulous attention to accuracy

• Organised under pressure: you can juggle competing requests and prioritise without dropping the ball

• Self‑directed: comfortable working independently during your shift without constant oversight

• Interested in AI: you're curious about AI tools and use them to make your work faster and better

• Adaptable: comfortable in a fast‑paced, high‑growth startup environment

• Low ego, high reliability: you show up, do the work, and take pride in execution quality

What We Offer

• A key role at a company redefining cybersecurity for the AI era

• Hybrid NYC office (ideally 3 days/week), with remote flexibility for the right candidate

• A high‑performance, supportive team where your contribution is visible and valued

• Access to resources and mentorship to grow your skills throughout your contract