Product Operations & Community Growth Specialist

Gartner, Inc.; Dolphin Cove (CT); Hybrid; USD 56,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off policy

Charity match program

Medical, Dental & Vision Plans

Parental Leave

Employee Assistance Program (EAP)

401K matching and more!

Job summary

Gartner Peer Community is seeking a Product Operations Specialist to drive user engagement, participation, and growth across the community. You will work at the intersection of product operations, community growth, and client engagement, leveraging data, experiments, and outreach to increase platform adoption and improve the user experience.

You will partner with Product, Engineering, Content, and Business teams, translate insights into actionable recommendations, design experiments, and ensure

Qualifications

• Bachelor’s degree or equivalent in business or related field.
• 2-3 years of experience in Product Operations, Product Management, Community Management or related functions.
• Strong analytical and problem-solving skills with data interpretation.
• Experience with analytics and user behavior platforms (GA, Amplitude, FullStory).
• Experience translating user data into growth insights for product/content/community.
• SEO familiarity and best practices for content discoverability.
• Advanced Excel and PowerPoint proficiency.
• Excellent written and verbal communication.
• Experience with email marketing tools (Eloqua, Lemlist, Mailchimp).
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Drive user engagement through targeted outreach and initiatives.
• Grow the community by identifying and reaching out to prospective users.
• Monitor engagement, adoption, and health metrics; identify trends and opportunities.
• Translate data insights into actionable recommendations for experiences and growth.
• Design, execute, and evaluate experiments to boost engagement and adoption.
• Manage unanswered questions and community support needs for quality experience.
• Plan and execute surveys and benchmarking initiatives.
• Partner with cross-functional stakeholders to align initiatives with objectives.
• Create communications and engagement content for different user segments.
• Support campaigns and operations to drive measurable outcomes.

Skills

Analytical thinking

Stakeholder management

Communication

Operational excellence

Education

Bachelor’s degree

Tools

Google Analytics

Amplitude

FullStory

Excel

PowerPoint

Eloqua

Lemlist

Mailchimp

Job description

Gartner Peer Community is seeking a Product Operations Specialist to drive user engagement, participation, and growth across the community. You will work at the intersection of product operations, community growth, and client engagement, leveraging data, experiments, and outreach to increase platform adoption and improve the user experience.

You will partner with Product, Engineering, Content, and Business teams, translate insights into actionable recommendations, design experiments, and ensure