Product Ops Specialist

Gartner, Inc.; Dolphin Cove (CT); Hybrid; USD 56,000 - 78,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off policy

Charity match program

Medical, Dental & Vision Plans

Parental Leave

Employee Assistance Program (EAP)

401K matching and more!

Job summary

Gartner Peer Community is seeking a Product Operations Specialist to drive user engagement, participation, and growth across the community. You will work at the intersection of product operations, community growth, and client engagement, leveraging data, experiments, and outreach to increase platform adoption and improve the user experience.

You will partner with Product, Engineering, Content, and Business teams, translate insights into actionable recommendations, design experiments, and ensure

Qualifications

• Bachelor’s degree or equivalent in business or related field.
• 2-3 years of experience in Product Operations, Product Management, Community Management or related functions.
• Strong analytical and problem-solving skills with data interpretation.
• Experience with analytics and user behavior platforms (GA, Amplitude, FullStory).
• Experience translating user data into growth insights for product/content/community.
• SEO familiarity and best practices for content discoverability.
• Advanced Excel and PowerPoint proficiency.
• Excellent written and verbal communication.
• Experience with email marketing tools (Eloqua, Lemlist, Mailchimp).
• Strong stakeholder management and cross-functional collaboration.

Responsibilities

• Drive user engagement through targeted outreach and initiatives.
• Grow the community by identifying and reaching out to prospective users.
• Monitor engagement, adoption, and health metrics; identify trends and opportunities.
• Translate data insights into actionable recommendations for experiences and growth.
• Design, execute, and evaluate experiments to boost engagement and adoption.
• Manage unanswered questions and community support needs for quality experience.
• Plan and execute surveys and benchmarking initiatives.
• Partner with cross-functional stakeholders to align initiatives with objectives.
• Create communications and engagement content for different user segments.
• Support campaigns and operations to drive measurable outcomes.

Skills

Analytical thinking

Stakeholder management

Communication

Operational excellence

Education

Bachelor’s degree

Tools

Google Analytics

Amplitude

FullStory

Excel

PowerPoint

Eloqua

Lemlist

Mailchimp

Job description

About the role

Gartner Peer Community is an influential network of business leaders where they discuss key challenges, exchange insights, and make critical business decisions. As a Product Operations Specialist, you will play a key role in driving user engagement, participation, and growth across the community, ensuring members have a valuable experience where they can learn from peer perspectives. This role sits at the intersection of product operations, community growth, and client engagement. You will leverage data, experimentation, and targeted outreach to increase platform adoption, foster meaningful discussions, and improve the overall user experience. Success in this role requires a strong blend of analytical thinking, stakeholder management, communication, and operational excellence. You will work closely with Product, Engineering, Content, and Business teams to enhance community experiences and drive strategic business outcomes.

What you will do

• Drive user engagement by encouraging existing members to visit the platform, contribute content, participate in discussions, and share their expertise through targeted outreach and engagement initiatives.
• Grow the community by identifying and reaching out to prospective users through internal databases, business intelligence tools, and targeted campaigns.
• Monitor and analyze key engagement, adoption, and community health metrics to identify trends, uncover opportunities, and measure success.
• Translate data insights into actionable recommendations that improve user experiences, operational processes, and community growth.
• Design, execute, and evaluate experiments focused on increasing user engagement, content contributions, and platform adoption.
• Manage and triage unanswered questions, member requests, and community support needs to ensure a high-quality user experience.
• Plan, configure, and execute surveys and benchmarking initiatives, including outreach strategies to achieve participation goals.
• Partner with cross-functional stakeholders to align community initiatives with business objectives and product priorities.
• Create compelling communications and engagement content tailored to different user segments and business needs.
• Support operational processes and campaign execution to drive measurable outcomes across the Gartner Peer Community.

What you will need

• Bachelor’s degree or equivalent; degrees in Business, Economics, Marketing, Communications, English, or related fields are preferred.
• 2-3 years of relevant experience in Product Operations, Product Management, Community Management, Growth, Marketing, Customer Success, or a related function.
• Strong analytical and problem-solving skills with the ability to interpret data, identify trends, and develop actionable recommendations.
• Experience with analytics and user behavior platforms such as Google Analytics, Amplitude, FullStory, or similar tools.
• Experience translating user behavior and engagement data into insights that drive product, content, and community growth strategies.
• Familiarity with SEO (Search Engine Optimization) principles and best practices, including content discoverability, keyword optimization, organic traffic analysis, and search performance monitoring is a plus.
• Advanced proficiency in Microsoft Excel and PowerPoint for analysis, reporting, and executive presentations.
• Excellent written and verbal communication skills with the ability to engage diverse audiences and stakeholders.
• Experience with email marketing and campaign tools such as Eloqua, Lemlist, Mailchimp, or similar platforms.
• Strong stakeholder management skills and the ability to collaborate effectively across Product, Engineering, Content, Marketing, and Business teams.
• Passion for building engaged communities and leveraging data-driven approaches to enhance customer experiences and drive growth.

What you will get

• Competitive salary
• Generous paid time off policy
• Charity match program
• Medical, Dental & Vision Plans
• Parental Leave
• Employee Assistance Program (EAP)
• 401K matching and more!

Salary range

A reasonable estimate of the base salary range for this role is 56,000 USD - 78,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Work Environment and Perks

In our hybrid work environment, we provide the flexibility and support for you to thrive – working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes. It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

Equal Employment Opportunity

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

Accommodation for Disabled Applicants

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].