Product Operations Analyst, Client Delivery – Multiple Levels

STG Capital Group; Mechanicsburg (Cumberland County); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health plans covered

Dental and vision plans

401k with match

Life and disability insurance

Flexible hours & hybrid work

Snacks provided

Unlimited PTO & holidays

Inclusive team culture

Job summary

Allocore seeks a Product Operations Analyst in Mechanicsburg, PA, to support government programs with a hybrid office schedule. You will execute operational processes, triage issues, document cases, and coordinate resolutions with product, engineering, and program teams to protect service quality and compliance.

As you grow, you’ll tackle root-cause analysis, optimize workflows, and mentor peers while communicating clearly with clients and stakeholders.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Ability to translate business needs into clear requirements and workflows.
• Strong attention to detail and process discipline.
• Clear written and verbal communication across audiences.
• Structured problem solving and evidence gathering.

Responsibilities

• Execute defined operational processes and handle routine support.
• Document issues and maintain accurate case data.
• Coordinate resolutions and escalate where needed.
• Collaborate with Product, Engineering, Operations and program teams.
• Analyze issues and translate frontline evidence into improvements.

Skills

Product operations

Customer support

Implementation support

Business operations

Technical support

Business analysis

Stakeholder management

Written & verbal communication

Root cause analysis

Data analysis

Education

Bachelor's degree

Job description

Product Operations Analyst, Client Delivery – Multiple Levels

• Work on high-impact systems that support critical government programs
• Be part of a growing company where you can shape both product and engineering culture
• Collaborative, mission-driven team with startup energy
• Opportunity to build and scale a platform from the ground up

Why Allocore?

• Work on high-impact systems that support critical government programs
• Be part of a growing company where you can shape both product and engineering culture
• Collaborative, mission-driven team with startup energy
• Opportunity to build and scale a platform from the ground up

Allocore powers the leading government loans, grants, and fraud prevention programs with a unified cloud-based platform built for efficiency and security. Our advanced solutions power the largest and most complex government loan and grant programs, streamlining workflows and integrating proven technologies to handle high-volume financial processes with speed and precision. Every day, we’re enabling government agencies to deliver critical financial resources to those who need them most—quickly and efficiently.

At Allocore, our culture is built on three core values—Urgency, Collaboration, and Commitment—which shape how we work, innovate, and support one another. Joining Allocore means being part of a mission-driven team that values innovation, collaboration, and a commitment to excellence. If you thrive in high-pressure environments where urgency meets creativity and where every challenge is an opportunity to create impact, then continue reading....

We’re growing our Product Operations Analyst team and are looking for talented professionals across a range of experience levels — from early-career analysts ready to grow their skills to experienced Product Operations Analysts who are eager to build a career at the intersection of product, technology, operations, and customer support.

We are hiring at multiple levels. Your title, scope of responsibility, and compensation will be aligned to your experience, demonstrated capabilities, and the needs of the team. Final title and level — which may range from Product Operations Analyst through Lead Product Operations Analyst — will be determined based on experience, skills, and scope of responsibility.

Depending on your experience, the Product Operations Analyst would execute defined operational processes, handle routine support and triage, document issues, maintain accurate case data, coordinate resolutions, and appropriately elevate exceptions. You will work closely with Product, Engineering, Operations, and program teams to help users succeed and to protect service quality, compliance, and the user experience. At higher levels, you would resolve ambiguous and higher-risk issues, perform root cause analysis, improve workflows and processes, coordinate across operational and technical teams, coach analysts, interact directly with clients, and translate frontline evidence into durable product and process improvements while maintaining clear ownership through to resolution.

You do not need to be an expert in every tool or process we use. We are looking for someone with strong fundamentals, curiosity, attention to detail, sound judgment, and a willingness to learn. This role is designed to provide hands‑on experience and career growth in Product Operations or related product, operations, implementation, and program roles.

What We’re Looking For

We’re interested in candidates at multiple stages of their Product Operations Analyst career. You may be a fit if you bring some combination of:

• U.S. citizenship is required. Must be eligible to obtain and maintain a Public Trust clearance.
• Experience in product operations, customer support, product support, implementation support, business operations, technical support, business analysis, or a related field.
• Bachelor's degree in Business, Information Systems, Computer Science, Operations, Finance, Public Administration, or a related discipline, or equivalent relevant experience.
• Ability to understand business needs and translate them into clear requirements, workflows, and actionable solutions.
• Strong attention to detail and the ability to follow documented processes consistently.
• Clear written and verbal communication skills and the ability to explain issue status and next steps to different audiences.
• Structured problem‑solving skills and comfort gathering evidence, testing assumptions, and documenting conclusions.
• Ability to manage multiple cases, priorities, and deadlines while maintaining accurate records.
• Ability to distinguish routine work from situations that require escalation or additional guidance.
• Collaborative working style and comfort partnering with technical and non‑technical team members.
• Ability and willingness to learn new software platforms, case‑management tools, reporting tools, and operational processes.

At higher levels, you would need to have:

• Demonstrated success resolving ambiguous issues that span users, data, product behavior, controls, and operating processes.
• Strong root‑cause analysis and process‑improvement skills, with the ability to turn findings into durable corrective action.
• Ability to analyze operational data, identify meaningful patterns, and present findings and recommendations clearly.
• Strong stakeholder‑management skills and comfort working directly with clients, partners, and senior internal stakeholders.
• Deep expertise designing operational processes, standards, controls, service measures, and escalation models that scale across teams and programs.
• Proven leadership of significant incidents or high‑risk client situations requiring cross‑functional coordination and executive communication.
• Advanced problem‑solving and systems‑thinking skills, including the ability to connect individual cases to broader product, process, data, control, and organizational causes.
• Strong analytical skills and the ability to define metrics, interpret trends, evaluate tradeoffs, and turn evidence into clear decisions.
• Executive‑level communication and facilitation skills, with credibility across technical, operational, client, program, and leadership audiences.
• Demonstrated ability to influence without formal authority, develop others, resolve competing priorities, and create alignment in ambiguous environments.
• Strong judgment regarding operational risk, security, privacy, compliance, and the controls needed for traceable, defensible outcomes.

Work Environment

This is a hybrid position based in Mechanicsburg, PA, with an expectation of working in the office at least three days per week. Candidates who are willing to relocate to the Mechanicsburg area will also be considered.

Because Product Operations supports business‑critical products and government programs, team members may occasionally participate in releases, high‑priority issue resolution, or critical program activities outside standard business hours.

Benefits

• Competitive salary and performance‑based bonuses - paid 2x a year!
• Comprehensive health plans to choose from - Allocore pays up to 94% of the premium
• FREE dental & FREE vision plans for you - and your loved ones!
• 401k with Match - 100% vested immediately!
• Employer‑paid life & disability
• Flexible work hours and hybrid work options
• All you can eat snacks!
• Unlimited PTO and company holidays
• Collaborative and inclusive work environment with a diverse team

www.alllocore.com

Allocore is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate our employees' unique differences because that drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.