Platform Operations Analyst - Hybrid/Remote

Blue Alliance; Atlanta (GA); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K with match

Medical, Vision, and Dental Insurance

Life Insurance and Disability

Unlimited PTO

9 paid holidays and floating holidays

Job summary

LayerCake is seeking a Platform Analyst to support accurate execution of internal platform operations in the Greater Atlanta Area. You will ensure systems are correctly configured, permissions assigned, and new customers onboarded per standards, while maintaining platform health.

The role emphasizes precision, documented procedures, and collaboration with IT and Security teams to ensure compliant, efficient operations across multiple internal platforms.

Qualifications

• 2+ years of experience in IT administration, help desk, or systems support roles.
• Working knowledge of Microsoft 365 administration, including user management, licensing, and basic configuration.
• Familiarity with Entra ID (Azure AD) user and group management.
• Strong attention to detail and a process-first approach to technical work.
• Ability to follow documented procedures precisely and escalation appropriately when work deviates from established procedures.
• Clear written communication skills for ticket documentation and status updates.

Responsibilities

• Execute onboarding workflows across internal platforms according to established standards and checklists.
• Provision and configure user accounts, licenses, and access in Microsoft 365, Entra ID, and associated tools.
• Validate onboarding tasks are completed accurately and confirmed before close-out.
• Coordinate with Service Delivery and Sales teams to ensure onboarding timelines are met.
• Maintain accurate user permissions and role assignments across internal platforms.
• Process user lifecycle requests (new hires, transfers, terminations) following joiner/mover/leaver procedures.
• Perform routine platform configuration tasks using runbooks and standards.
• Validate configuration accuracy after changes.
• Manage and resolve internal platform tickets within SLA targets.
• Triage incoming platform requests and escalate when outside scope.
• Document all completed work in the appropriate system of record.
• Maintain accurate platform inventory, license records, and configuration logs.

Skills

Microsoft 365 administration

Entra ID (Azure AD) management

Onboarding processes

Documentation

Attention to detail

Clear written communication

Tools

Microsoft 365 suite

Azure Entra ID

Job description

LayerCake is seeking a Platform Analyst to support accurate execution of internal platform operations in the Greater Atlanta Area. You will ensure systems are correctly configured, permissions assigned, and new customers onboarded per standards, while maintaining platform health.

The role emphasizes precision, documented procedures, and collaboration with IT and Security teams to ensure compliant, efficient operations across multiple internal platforms.