Product Manager – Utilities

Swift HR Solutions, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Monthly healthcare stipend

Fully remote within the United States

Company-provided home office equipment

Domestic and international travel

Job summary

Yambay is seeking a Product Manager for Utilities to lead engagement with North American electric utilities, shaping the roadmap and translating field insights into scalable enterprise software. You will collaborate with Engineering, CS, and Sales across the US and Australia, balancing customer needs with strategy.

You’ll translate complex utility operations into product priorities, maintain strong relationships, and advocate for the next generation of field solutions aimed at modernization and

Qualifications

• Current, personal relationships with operations, control-room, outage or grid-modernization personnel across several large NA electric utilities.
• Experience across multiple utilities and/or states with understanding of operations, regulation and field practice.
• Domain knowledge in field service, network operations, asset management in NA utilities.
• Experience in Product Management/Ownership building enterprise software with sequencing and scoping; trade-off calls.
• Partnering with software engineering teams through product lifecycle.
• Ability to translate customer needs into scalable solutions.
• Experience communicating market and customer needs into product capabilities for teams.

Responsibilities

• Own the product roadmap, translating goals into a sequenced set of product changes with dependencies and resources.
• Re-plan as reality moves; adjust plan early with clear reasoning.
• Engage the industry on your own initiative, building relationships with utility operations staff and regulatory stakeholders.
• Collaborate with Customer Success and Product Analysis teams to balance market truth with live account realities.
• Influence strategic product direction, architecture, and marketing collateral.

Skills

Utility relationships

Product management

Cross-functional collaboration

Enterprise software

Engineering collaboration

Market awareness

Customer empathy

Strategic thinking

Communication

Travel ability

Education

Electrical Engineering

Tools

ADMS/OMS

Enterprise mobile apps

Job description

Product Manager – Utilities

Help Shape the Future of Critical Infrastructure

At Yambay , we're helping utilities modernize and secure the systems that keep communities running. Our enterprise software powers mission-critical field operations through modern architecture, AI-driven automation, enterprise mobility, and secure solutions built for complex utility environments.

Yambay provides field-workforce software that carries advanced distribution management out of the control room and into the crews' hands — outage, switching, damage assessment, restoration. In North America we go to market through a prime channel partner, who owns the customer relationship and delivery. This role gives us our own first-hand line into utility operations alongside that channel — including the utility whose crews are working around a limitation nobody has written a requirement for yet.

We're looking for a Product Manager who knows how utility operations work, and how they differ from one utility and state to the next, with the relationships to hear it first-hand. You'll give Yambay an independent line into what utility operations are actually dealing with.

You'll collaborate across Product, Engineering, Customer Success, Sales, and Services teams in the United States and Australia balancing customer needs, market opportunities, technical possibilities, and Yambay's long-term product strategy.

In this role, you'll leverage your experience working directly with some of North America's largest utilities to understand how they operate, where technology can make a difference, and what they need from the next generation of enterprise field solutions. You'll translate those insights into clear product priorities and work closely with Engineering to bring them to life. You will take the call and talk straight to provide key input to what we build next.

If you're passionate about solving complex problems, building enterprise products customers genuinely value, and using emerging technologies to modernize critical infrastructure, we'd love to hear from you.

What You'll Do:

Own the product roadmap

• Take the goals and initiatives set by the Director of Product Management and turn them into a set of product changes, sequenced and scoped with resourcing needs, dependencies and trade-offs. Done in collaboration with partners and internal teams. Hand off cleanly for engineering.

Re-plan as reality moves

• Rate cases slip, deployments hit scheduling walls. You re-cut the plan early and deliberately, with the reasoning communicated.

Engage the industry on your own initiative

• Get into utility operations rooms outside any sales process, across utilities and states. Work existing relationships and build new ones with operations managers, control-room supervisors, outage and grid-operations leads, grid-modernization and IT/OT people. This is protected time with its own success measure.
• Turn conversations, site visits, RFP patterns and regulatory shifts into an evidenced picture of where the market is going — and draw a hard line between one customer's request and a scalable product need that holds across utilities.

Work with Customer Success and the Product Analyst teams

• Peers, not reports: they bring live account reality and evidence, you bring market truth and both shape the plan.

What You'll Own, and What You Influence

You own:

• Engagement with the electrical utilities market.
• The roadmap, and its adjustment as situations change.
• The quality of the market evidence behind product decisions.

What you Influence:

• The strategic product direction
• The technical product architecture
• Marketing - collateral, positioning, or campaigns.

What You'll Bring

We're looking for someone who combines strong product judgment with curiosity, customer empathy, and the ability to turn complex problems into practical, scalable software solutions.

Required Experience & Expertise

• Current, personal relationships with operations, control-room, outage or grid-modernization people across several large North American electric utilities — people who will take your call.
• Experience across multiple utilities and/or states — as an employee, vendor, implementer, consultant or contractor — and an understanding of how operations, regulation and field practice differ between them.
• Domain Knowledge in the field service, network operations, asset management with proven understanding of the North American electrical utilities market.
• Experience in Product Management, Product Ownership, or similar product-focused roles building enterprise software that turned into a plan that shipped: sequencing, scoping, trade-off calls, adjustment under pressure.
• Partnering with software engineering teams throughout the product lifecycle.
• Ability to distinguish between individual customer requests and broader product opportunities and translate customer needs into scalable solutions.
• Experience communicating market and customer needs into product capabilities, and features that create clarity for the broader product and engineering teams.

Professional Attributes

• Genuine curiosity about how customers work - a habit of looking past the requested feature to the underlying problem.
• Strong product judgment - you balance customer needs, product objectives and technical realities, challenge assumptions, ask the difficult question and make the trade-off call.
• Enthusiasm for emerging technologies , including AI, enterprise mobility, modern security architecture, and enterprise software platforms.
• Strong communication and storytelling skills with the ability to create clarity around complex ideas.
• A collaborative approach and the ability to build trusted relationships with customers, engineers, and cross-functional teams.
• Comfort challenging assumptions , asking difficult questions, and making thoughtful product tradeoffs.
• Ownership, accountability , and the ability to move initiatives forward in an ambiguous environment.
• Adaptability and resilience in a fast-paced, evolving organization.
• A growth mindset with a passion for continuous learning and knowledge sharing.
• Ability to work collaboratively across global teams with regular overlap with Australia.
• Ability to travel as needed, including occasional international travel.
• Yambay’s technology sells to the U.S. Government and we must evaluate an applicant’s eligibility to handle export-controlled information or obtain required Government authorizations. Therefore, we will ask you as part of the application process to identify whether you are a U.S. Citizen or green card holder, or have asylum/refugee status in the U.S.

Bonus Points If You Have

• Working knowledge of ADMS/OMS and distribution field operations.
• Network model, switching and tagging, outage restoration and storm response, crew workflow, the IT/OT boundary — enough to hold a control-room conversation without an interpreter.
• Familiarity with the North American regulatory and operating environment.
• Rate-case and capital-approval cycles, SAIDI/SAIFI, wildfire-mitigation and crew-safety drivers.
• An Electrical Engineering or related technical degree , equivalent hands-on utility-operations experience .
• Experience with Enterprise Asset Management (EAM), Workforce Management (WFM), or field service management platforms.
• Experience building enterprise mobile applications or products used by field-based workforces.

Why You'll Love Working Here

At Yambay, you'll join a small, highly collaborative global team where Product has a direct connection to customers, Engineering, and company strategy.

You’ll work alongside experienced engineers, customer leaders, and utility experts across the United States and Australia helping some of North America's largest utilities modernize critical infrastructure through innovative enterprise software.

You’ll have the opportunity to work directly with customers, influence product strategy, and see the impact of the products you help create in real-world, mission-critical environments.

If you're looking for an opportunity to solve meaningful problems, influence product direction, and make a visible impact in a growing company, you'll find both challenge and purpose at Yambay.

About Yambay

Yambay develops mission-critical software that helps utility companies modernize field operations and asset management. Our platform complements existing operational technology (OT) and enterprise IT systems with secure, user-centric solutions that improve operational efficiency, situational awareness, and workforce productivity.

We continuously invest in emerging technologies—including Zero Trust architecture, AI automation, and data-as-a-product capabilities to help utilities securely modernize the critical infrastructure that communities depend on every day.

Compensation & Benefits

• Competitive salary commensurate with experience
• Monthly healthcare stipend
• Flexible Paid Time Off
• Fully remote within the United States
• Company-provided home office equipment
• Opportunity for domestic and international travel