Product Manager, Order Management & Renewal Systems

Book of the Month; New York (NY); On-site; USD 100,000 - 165,000; Full time

Job summary

Book of the Month is seeking a Product Manager to own two mission-critical systems: the Order Management System and the Renewal Management System. You will partner with engineers to define technical specs and align roadmaps with business needs, focusing on optimizing order flow and customer renewals.

You will also design reports to monitor performance at a granular level and coordinate with finance to drive improvements in the renewal process and fulfillment.

Qualifications

• 5+ years of experience in product management for transactional systems.
• Bachelor's degree in a technical field.
• Strong technical skills and ability to work with engineers.
• Excellent at communicating technical information to diverse audiences.
• Customer obsession and attention to detail in renewal workflows.
• Experience shaping roadmaps with cross-functional teams.

Responsibilities

• Own the Order Management System (OMS) and optimize shipping SLAs and roadmap.
• Own the Renewal Management System and reduce involuntary churn through systemic improvements.
• Collaborate with finance and engineering to prioritize projects and monitoring systems.
• Design detailed reports to monitor systems at a granular, per-member and per-order level.

Skills

Product management

Transactional systems

E-commerce

Subscription

Technical collaboration

Communication

Education

Bachelor's degree in a technical discipline

Job description

Every month, hundreds of thousands of orders and renewals flow through Book of the Month's in-house software systems, and we are seeking a Product Manager to own two of the most mission-critical pieces of software at the business: our Order Management System and our Renewal Management System. These mission critical systems are purpose built by our in-house product and engineering teams to support our subscription service and deliver the best new books to our members every month.. This is an ideal role for a technical PM who is equally obsessed with how systems work and how customers experience them.

What you'll do...

Order Management

• Own our Order Management System (OMS), which manages the entire lifecycle of an order from the moment a member clicks Ship to the moment it is delivered to our members.
• Be responsible for measuring and optimizing our shipping SLAs, and managing the roadmap that gets us there over time.
• Work and coordinate with key stakeholders to ensure that all updates are scoped well and releases are coordinated with associated updates to SOPs.

Renewals

• Own the product management of our Renewal Management System, which stages and processes payments for members of our subscription service.
• Measure and improve involuntary churn through systemic improvements, such as coordinating schedules, evaluating new recurring billing products, and assessing different payment processors.
• Develop a roadmap with our finance and engineering teams to prioritize projects and monitoring systems to track renewals and disbursements.

Monitoring & Reporting

• Conceptualize and spec detailed reports that allow you to monitor these systems at a granular level, down to every individual member and order.
• Operate on the instinct that if you cannot measure it, you do not know it is happening correctly.

About you...

• 5+ years of experience in a product management role, ideally in transactional product management processing large volumes of orders. E-commerce or subscription experience is required; both is ideal.
• Bachelor's degree, likely in a technical discipline.
• Strong technical skills and deep experience working with engineers to spec technical systems.
• Excellent at communicating technical information to different audiences.
• A rare combination of technical depth and customer obsession: these systems directly shape how members experience our product, and you need a real sense for the customer experience you want, plus the ability to translate it into something engineering can build.
• Exceptionally high attention to detail. In a renewal system, five errors is a huge number of errors, and you care about getting it right down to the individual human.

Salary Range: $100,000 - $165,000