Senior Product Manager, Order Management Systems

BetterCloud; Buffalo (NY); On-site; USD 130,000 - 170,000; Full time

Job summary

BetterCloud is seeking a Product Manager to lead our Order Management Systems platform, ensuring orders flow accurately from capture through settlement. You will own the end-to-end OMS stack, drive revenue-recognition and ERP integration, and coordinate across Engineering, Finance, and Operations to deliver reliable, auditable processes.

You will set strategy for order checkout, settlement, and event orchestration, guiding a multi-team product line.

Qualifications

• Experience owning a product line or multi-team domain and setting strategy.
• Experience owning order management, financial settlement, or transactional platforms.
• Strong understanding of data lineage, reconciliation, and event delivery semantics.
• Ability to translate complex flows into actionable insights and priorities.
• Proven track record of end-to-end platform delivery with measurable business impact.

Responsibilities

• Own the OMS platform end-to-end, including financial aggregation and internal tools.
• Act as connective tissue between Engineering, Finance, Operations, and downstream teams.
• Define settlement, reconciliation, and revenue recognition flows aligned to close timing.
• Define event schemas, guarantees, and contracts for upstream/downstream teams.
• Set and defend 6–12 month roadmaps for Order Management and ERP integration.
• Drive platform metrics: throughput, latency, reconciliation accuracy.
• Lead automation initiatives to reduce manual ops and accelerate close.
• Ensure data quality, idempotency, and reliable event replay.
• Communicate trade-offs between complexity, time-to-market, and risk.
• Present strategy and outcomes to executives to secure alignment.

Skills

Platform ownership

Cross-functional leadership

SQL proficiency

Agile experience

Financial systems

ERP integration

Event-driven architecture

Data-driven decision making

Stakeholder management

Education

Bachelor’s degree in Computer Science/Engineering/Finance

Tools

NetSuite

Job description

Who are we looking for:

We’re hiring a Product Manager to lead our Order Management Systems platform, with a focus on ensuring orders flow accurately and reliably from capture through financial settlement, while powering the internal tools and event streams that the rest of the business depends on. As a Product Manager for our Order Management Systems team you will sit at the intersection of: Order lifecycle and transactional flows (capture, fulfillment status, completion) Financial systems and ERP integration (NetSuite settlement and accounting) Internal operations tooling for ops teammates running the order book day to day Event-driven orchestration that informs downstream teams of completed transactions and orders You will drive the order-to-settlement layer as a product line and set the strategy for order checkout and settlement that adjacent squads rely on to execute against.

What you will do:

• Own the OMS platform end to end the financial aggregation layer feeding NetSuite settlement and accounting, the internal order management tools used by ops teammates, and the event producers that notify downstream teams of completed transactions and orders.
• Lead as the connective tissue between Engineering, Finance, Internal Operations, and the downstream product teams that consume order and transaction events.
• Partner with engineering and Finance to define settlement, reconciliation, and revenue recognition flows that are accurate, auditable, and aligned to financial close timing requirements.
• Partner with engineering to define event schemas, delivery guarantees, and integration contracts that upstream and downstream teams can depend on.
• Define and own platform SLAs order throughput, event delivery latency, settlement accuracy, and reconciliation completeness and hold the team accountable to them as if internal customers were paying customers.
• Employ a hypothesis-driven approach to internal ops tooling investments, converting ambiguity and assumptions into a clear framework for validation via structured rollouts, ops user feedback, and operational metrics.
• Ensure data quality and reliability across the transactional layer, including idempotency, reconciliation, event replay, and recovery from upstream or downstream failure.
• Translate complex transactional flows spanning order capture, settlement, and event distribution into actionable insights that drive product prioritization and unblock internal customers.
• Improve operational throughput and reduce manual work for ops teammates by identifying high-leverage workflow improvements in the OMS surface and prioritizing them against platform and integration investments.
• Guide product strategy by evaluating and clearly communicating critical trade-offs between system complexity, time‑to‑market, and operational or financial risk (e.g., strict consistency vs. throughput, generic event contracts vs. consumer‑specific ones).
• Set own and defend the 6–12 month roadmap across Order Management, ERP/Settlement integration, and Event Orchestration.
• Act as the domain authority for order-to-settlement across teams, making architecture and sequencing calls that set precedent for OMS and the squads that consume its events.
• Articulate and advocate for platform strategy, roadmap, and business outcomes to executive leadership to secure buy‑in and alignment.

What you should have:

• 6+ years Product Management experience, ideally including time on a platform, financial systems, or order management product area.
• Auto-tech industry experience is a plus.
• Demonstrated ownership of a product line or multiteam domain, where you set the strategy that other teams executed against.
• Evidence of org-level influenceL lead a 0-to-1 or a major platform re‑architecture at scale.
• Experience owning order management, financial settlement, or transactional platform product areas, including ERP integration (NetSuite a strong plus), event‑driven architectures, and internal operations tooling.
• Strong understanding of transactional system hygiene, including idempotency, reconciliation, event delivery semantics (at‑least‑once vs. exactly‑once), data lineage, and the processes required to maintain trusted, auditable financial and operational data flows.
• Demonstrated success in identifying and implementing automation or system improvements that reduce manual ops effort, accelerate financial close, or improve event reliability for downstream consumers.
• Proven track record of leading the end-to-end delivery of complex, technical platform products, from ideation through to launch and iteration, consistently driving measurable business impact for internal customers (Finance, Ops, downstream product teams).
• Ability to drive product strategy by translating complex transactional and financial flows into actionable insights, which requires a strong quantitative toolkit including hands‑on proficiency in SQL, structured rollout and validation design, and a deep understanding of platform metrics architecture (throughput, latency, error rates, reconciliation accuracy).
• Experience working cross‑functionally with engineering teams and with non‑engineering internal customers such as Finance and Operations.
• Agile experience and release planning prioritization skills.
• Presentation skills – Ability to simplify complex transactional systems and financial flows for non‑technical stakeholders.
• Proven mentorship of other PMs, including setting product craft standards; formal or dotted‑line people leadership a strong plus.
• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Finance, Information Systems, or similar). Advanced degrees are a plus.

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