Sr Product Manager - Technical, Digital Acceleration

Socket.dev; Bellevue (WA); On-site; USD 151,000 - 205,000; Full time

Job summary

Amazon Digital Commerce seeks a Senior Product Manager - Technical for its Bellevue, WA based digital commerce systems and subscription management. You will define and own the product roadmap, collaborating with product managers, engineers, UX designers, and senior leaders to drive initiatives across the subscription lifecycle.

You will analyze customer feedback and metrics, champion new features, and balance business needs with technical constraints.

Qualifications

• 5+ years of end to end product delivery experience.
• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Responsibilities

• Collaborate with leadership and cross-functional teams to deliver software and services enabling experimentation.
• Work with stakeholders to understand and improve product capabilities.
• Analyze customer feedback and usage metrics to identify pain points.
• Develop innovative concepts and champion them with senior management.
• Ship new features across digital businesses to enhance customer experience.
• Balance business needs with technical constraints and manage bottlenecks.

Skills

End-to-end product delivery

Roadmap ownership

Technical product management

Executive prioritization

Stakeholder management

Engineering collaboration

Online services experience

Education

Bachelor's degree

Job description

Are you passionate about the customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon Digital Commerce powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

As Senior Product Manager - Technical, you will be responsible for the definition and development of the product roadmap for our digital commerce systems and subscription management experiences on Amazon. If you are looking for a highly strategic role with a big business impact, and passionate about inventing on behalf of our customers, this position is for you.

You will work closely with (Technical) Product Managers, Developers, User Experience Designers, as well as Senior Business Leaders globally to define new initiatives and customer experiences, analyze the business and present your vision. You will conceive and manage various programs driving customers through the subscription lifecycle and retention funnel. This position is responsible for owning and developing a clear product roadmap and will enjoy a high amount of autonomy, with the ability to set strategy and implement a diverse set of initiatives and projects throughout the year.

Key job responsibilities

• Work closely with leadership and cross-functional teams to develop and deliver innovative software and services that enable experimentation.
• Work with technical and non-technical stakeholders to understand and improve product capabilities.
• Analyze customer feedback and usage metrics to identify key pain points.
• Build innovative concepts and successfully champion them through senior management and stakeholder leadership teams.
• Work successfully across digital businesses to ship new features and add meaningful customer experience updates.
• Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.
• Present confidently to senior management, external clients, and other large audiences.
• Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality.

About the team

Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

Basic Qualifications

• 5+ years of end to end product delivery experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

• Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 151,200.00 - 204,600.00 USD annually