Manager, Retention & Lifecycle Marketing

Book of the Month; New York (NY); On-site; USD 100,000 - 140,000; Full time

Job summary

Book of the Month is seeking an ambitious Manager, Retention & Lifecycle Marketing to reduce churn and strengthen member engagement. You will design programs across email, site, and app, analyze outcomes, and drive cross-functional collaboration to improve lifetime value.

The role demands 5+ years in retention/CRM at a DTC or subscription brand, a data-driven mindset, and the ability to translate insights into scalable actions while mentoring junior teammates.

Qualifications

• 5+ years in retention marketing, CRM, or loyalty marketing at a DTC brand
• Strong analytical skills with experience in retention or lifetime value
• Deep understanding of the customer lifecycle and platforms that manage it
• Thrives in a fast-paced, iterative environment and is willing to work hard
• Creative and able to generate new ideas
• Strong organizational and problem solving skills with attention to detail
• Experience mentoring junior employees
• Love of reading and contemporary fiction; BOTM membership is a strong plus

Responsibilities

• Reduce churn by analyzing past and current initiatives and testing new ideas, focusing on newer members
• Develop and maintain detailed project plans for churn reduction initiatives
• Create reports on lifetime value, churn, and other metrics to inform decisions
• Coordinate campaigns to re-activate canceled members across channels
• Gather member insights from surveys, social listening, and customer service contacts to drive actionable learnings
• Collaborate with cross-functional teams to optimize member experience across channels
• Manage the email calendar for existing and canceled members to engage the right audience at the right time

Skills

Retention marketing

CRM

Loyalty marketing

Analytics

Customer lifecycle

Mentoring

Job description

Book of the Month is looking for an ambitious Manager, Retenion & Lifecycle Marketing to help us reduce churn. This is an opportunity to manage, design and implement programs and features that improve our members' experience to keep them engaged and retained with our brand. A successful candidate will have the ability and desire to get their hands dirty with a deep level of analytical iteration, while being able to think at a strategic level and execute operationally with a high degree of accuracy.

What you will do…

You will support our retention initiatives by:

• Reduce churn by analyzing past and current initiatives and strategizing new tests, with a particular focus on newer members.
• Develop and maintain detailed project plans for churn reduction initiatives.
• Embrace an analytical mindset to create reports for lifetime value, churn, and other important metrics to help make key business decisions.
• Coordinate campaigns to re-activate canceled members across channels like email, site, app, and more.
• Compile and share out member insights through surveys, social listening, customer service contacts, and other channels to create actionable learnings and next steps.
• Work closely with cross-functional teams to optimize the member experience across channels like the monthly box and the site/app.
• Manage the email calendar for existing and cancelled members to engage the right audience at the right time.

About you…

• 5+ years of experience in retention marketing, CRM, or loyalty marketing at a DTC brand, ideally a subscription service.
• Strong analytical skills, with experience in retention or lifetime value.
• Deep understanding of the customer lifecycle and platforms that manage it.
• Thrives working in a fast-paced, iterative environment, and ready to work hard.
• Creative and interested in coming up with new ideas.
• Strong organizational and problem solving skills with keen attention to detail.
• Experience managing and mentoring junior employees.
• A love of reading and contemporary fiction. Current or past experience as a member of BOTM is a strong plus.

Salary Range: $100,000 - $140,000