Product Manager, Mortgage Servicing & AI Enablement

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking an experienced Product Manager to turn strategy, customer needs, and stakeholder goals into clear requirements for delivery teams.

You will own detailed definitions and bridge business needs with technical execution across product areas, leveraging data and AI capabilities to drive outcomes and continuous improvement. The role emphasizes prioritizing features, managing backlogs, engaging clients through discovery sessions and product demos, and

Qualifications

• 5+ years of product management experience, with at least 3 years in mortgage servicing.
• Expertise in cash management, payment processing, or financial operations within a servicing or loan administration environment.
• Proven track record of client-facing work—conducting requirements sessions, delivering demos, and managing stakeholder expectations.
• Strong collaboration skills with software development teams; experience with Agile/Scrum.
• Ability to write clear, detailed user stories and functional specifications.
• Excellent communication skills—translate technical concepts for business audiences and business requirements for technical teams.
• Familiarity with servicing platforms (e.g., Black Knight MSP, ICE Mortgage Technology, Sagent, or similar).

Responsibilities

• Product Strategy & Roadmap: Prioritize features and enhancements based on client needs, regulatory requirements, and business value.
• Define and maintain product backlogs with well-groomed, clearly articulated user stories and acceptance criteria.
• Lead requirements-gathering sessions, workshops, and discovery calls with client stakeholders to capture business needs and translate them into actionable product specifications.
• Deliver product demonstrations and solution walkthroughs to clients, including executive audiences, showcasing new capabilities and workflow improvements.
• Build strong client relationships, acting as a trusted advisor who understands their servicing operations and cash management challenges.
• Partner closely with engineering and QA teams in an Agile environment, participating in sprint planning, backlog refinement, daily standups, and retrospectives.
• Write detailed functional specifications, process flows, and acceptance criteria that engineering teams can execute against with minimal ambiguity.
• Collaborate with architects and developers to evaluate solution options, assess trade-offs, and make informed product decisions.
• Assist with UAT (User Acceptance Testing) with clients, coordinating feedback and sign-off prior to release.
• Apply hands-on knowledge of mortgage cash operations including payment application hierarchies, suspense management, curtailments, payoff quotes, wire processing, and investor remittance.
• Identify and address gaps in cash reconciliation, exception handling, and audit trail capabilities.

Skills

Client-facing

Agile/Scrum

User stories

Communication

Tools

ADO

Job description

Intercontinental Exchange Holdings, Inc. is seeking an experienced Product Manager to turn strategy, customer needs, and stakeholder goals into clear requirements for delivery teams.

You will own detailed definitions and bridge business needs with technical execution across product areas, leveraging data and AI capabilities to drive outcomes and continuous improvement. The role emphasizes prioritizing features, managing backlogs, engaging clients through discovery sessions and product demos, and