Senior Manager, Loss Mitigation Product Strategy

Intercontinental Exchange Holdings, Inc.

Jacksonville (FL)

On-site

USD 150,000 - 190,000

Full time

14 days+

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Job summary

Intercontinental Exchange, Inc. seeks a visionary Senior Manager of Product Management to lead Loss Mitigation in mortgage servicing.

You will define and execute product line strategies, roadmaps, and go-to-market plans while guiding a team in research for new products and enhancements. You will translate regulatory requirements into compliant, scalable product experiences, oversee end-to-end workflows, and drive AI-enabled automation while managing risk and policy alignment across multiple

Qualifications

Bachelor's degree required; MBA, JD, or advanced degree in a related field strongly preferred.
11+ years of progressive experience in mortgage servicing, financial services technology, or related product management roles.
7+ years of direct experience in default servicing (preferably within loss mitigation) in a product, operations, or technology leadership capacity.
Demonstrated track record of defining and delivering complex, regulated product roadmaps from inception to production at scale.
Expert-level knowledge of federal mortgage servicing regulations (Reg X, RESPA, FDCPA, SCRA) and GSE/agency servicing guidelines.
Deep familiarity with end-to-end default workflow design and process automation tools.
Proven experience integrating AI/ML capabilities into production financial services products, with an understanding of model risk management and fair lending implications.
Strong executive presence with the ability to influence without authority across large, matrixed organizations.

Responsibilities

Own the end-to-end product roadmap for Loss Mitigation (loan modifications, forbearance, repayment plans).
Establish a compelling multi-year product vision aligned to regulatory trends, servicer operational needs, investor guidelines, and borrower experience goals.
Identify and prioritize emerging capabilities — including AI/ML, intelligent document processing, and decision automation.
Lead the design and continuous optimization of end-to-end servicing workflows, from first missed payment through resolution, leveraging workflow orchestration tools, and automation.
Partner with operations, compliance, and technology to decompose manual, exception-heavy processes into configurable, auditable, and scalable workflow products.
Champion process mining and operational analytics to surface bottlenecks, reduce cycle times, improve right-party contact, and workout completion.
Drive adoption of straight-through processing (STP) models for high-volume, rules-based default events, reducing human touchpoints while maintaining compliance control gates.
Participate in defining the AI product strategy for Loss Mitigation: predictive delinquency modeling, intelligent loss mitigation decisioning, automated document classification, and conversational AI for borrower engagement.
Stay at the forefront of generative AI applications in mortgage operations.
Maintain a deep working knowledge of CFPB mortgage servicing rules and investor servicing guidelines, embedding compliance into product design.