Product Manager

Intercontinental Exchange Holdings, Inc.; Jacksonville (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking an experienced Product Manager to turn strategy, customer needs, and stakeholder goals into clear requirements for delivery teams.

You will own detailed definitions and bridge business needs with technical execution across product areas, leveraging data and AI capabilities to drive outcomes and continuous improvement. The role emphasizes prioritizing features, managing backlogs, engaging clients through discovery sessions and product demos, and

Qualifications

• 5+ years of product management experience, with at least 3 years in mortgage servicing.
• Expertise in cash management, payment processing, or financial operations within a servicing or loan administration environment.
• Proven track record of client-facing work—conducting requirements sessions, delivering demos, and managing stakeholder expectations.
• Strong collaboration skills with software development teams; experience with Agile/Scrum.
• Ability to write clear, detailed user stories and functional specifications.
• Excellent communication skills—translate technical concepts for business audiences and business requirements for technical teams.
• Familiarity with servicing platforms (e.g., Black Knight MSP, ICE Mortgage Technology, Sagent, or similar).

Responsibilities

• Product Strategy & Roadmap: Prioritize features and enhancements based on client needs, regulatory requirements, and business value.
• Define and maintain product backlogs with well-groomed, clearly articulated user stories and acceptance criteria.
• Lead requirements-gathering sessions, workshops, and discovery calls with client stakeholders to capture business needs and translate them into actionable product specifications.
• Deliver product demonstrations and solution walkthroughs to clients, including executive audiences, showcasing new capabilities and workflow improvements.
• Build strong client relationships, acting as a trusted advisor who understands their servicing operations and cash management challenges.
• Partner closely with engineering and QA teams in an Agile environment, participating in sprint planning, backlog refinement, daily standups, and retrospectives.
• Write detailed functional specifications, process flows, and acceptance criteria that engineering teams can execute against with minimal ambiguity.
• Collaborate with architects and developers to evaluate solution options, assess trade-offs, and make informed product decisions.
• Assist with UAT (User Acceptance Testing) with clients, coordinating feedback and sign-off prior to release.
• Apply hands-on knowledge of mortgage cash operations including payment application hierarchies, suspense management, curtailments, payoff quotes, wire processing, and investor remittance.
• Identify and address gaps in cash reconciliation, exception handling, and audit trail capabilities.

Skills

Client-facing

Agile/Scrum

User stories

Communication

Tools

ADO

Job description

Overview

Job Purpose

We are seeking an experienced Product Manager to join our team. In this role, you will turn strategy, customer needs, and stakeholder goals into clear requirements the team can build — keeping delivery teams focused on the highest-value work and ensuring everyone shares the same understanding of scope, decisions, and priorities. You will own the detailed definition of what needs to be built, bridging business and customer needs with technical execution across one or more product areas. The ideal candidate is a strategic thinker who leverages data, strong relationships, and emerging AI capabilities to drive impactful outcomes and continuous improvement.

Key Responsibilities

Product Strategy & Roadmap

• Prioritize features and enhancements based on client needs, regulatory requirements, and business value

• Define andmaintainproduct backlogs with well-groomed, clearly articulated user stories and acceptance criteria

Client Engagement

• Lead requirements-gathering sessions, workshops, and discovery calls with client stakeholders to capture business needs and translate them into actionable product specifications

• Deliver product demonstrations and solution walkthroughs to clients, including executive audiences,showcasingnew capabilities and workflow improvements

• Build strong client relationships, acting as a trusted advisor who understands their servicing operations and cash management challenges

Development Collaboration

• Partner closely with engineering and QA teams in an Agile environment,participatingin sprint planning, backlog refinement, daily standups, and retrospectives

• Write detailed functional specifications, process flows, and acceptance criteria that engineering teams can execute against with minimal ambiguity

• Collaborate with architects and developers to evaluate solution options, assess trade-offs, and make informed product decisions

• Assist with UAT(User Acceptance Testing) with clients, coordinating feedback and sign-off prior to release

Cash Domain Expertise

• Apply hands-on knowledge of mortgage cash operations including payment application hierarchies, suspense management, curtailments, payoff quotes, wire processing, and investor remittance

• Identifyand address gaps in cash reconciliation, exception handling, and audit trail capabilities

Required Qualifications

• 5+ years of product management experience, with at least 3 years inmortgageservicing

• Demonstratedexpertiseincash management, payment processing, or financial operationswithin a servicing or loan administration environment

• Proventrack recordofclient-facing work— conducting requirements sessions, delivering demos, and managing stakeholder expectations

• Strong collaboration skills with software development teams; experience working in Agile/Scrum methodologies

• Ability to write clear, detailed user stories and functional specifications

• Excellent communication skills — able to translate technical concepts for business audiences and business requirements for technical teams

• Familiarity with servicing platforms (e.g., Black Knight MSP, ICE Mortgage Technology,Sagent, or similar)

Preferred Qualifications

• Exposure to CFPB regulations, GSE guidelines, and state-specific servicing compliance requirements

• Background in business analysis or implementation consulting within fintech or mortgage technology

• Experience with product tools such asADO

AI Literacy and Enablement

As AI becomes a foundational element of how we operate and deliver value, candidates are expected to bring — or be committed to developing — the following competencies:

• Basic understanding of AI concepts and their practical applications in a product and business context.


• Background in leveraging AI for predictive analytics, automation, or data-driven decision-making.


• Familiarity with using AI tools to accelerate the creation of use cases, story development, and software development workflows.


• Knowledge of AI in supporting workflow automation, with the ability to identify and advocate for automation opportunities within the product lifecycle.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.