Product Manager, Messaging Platform & AI Services

ASAPP; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Stock options

Healthcare family

Mac equipment

Flexible benefits

Vacation 3 weeks

English lessons

Job summary

ASAPP is leading the charge in AI-powered customer experiences, with hubs in New York City, Mountain View, and beyond. This Senior Product Manager role owns a large product surface spanning the Messaging Platform, Virtual Agent, and AI Services, guiding strategy and execution alongside customers and executives.

You will drive interoperability across channels, ensure documentation ships with features, and shape a moving target as AI architectures evolve.

Qualifications

• 5+ years of product management in enterprise SaaS or AI platforms.
• Ability to work with engineers on model behavior, latency, and trust.

Responsibilities

• Own the Messaging Platform and its roadmap for agent productivity and AI-assisted interactions.
• Define and execute Virtual Agent and channel roadmaps across Web, iOS/Android, and messaging channels.
• Lead AI Services to improve handle time, quality, and compliance with data-driven decisions.
• Be the go-to expert on Human + AI collaboration and communicate with customers and internal teams.

Skills

PM experience

Enterprise SaaS

AI platforms

Channel architecture

Customer facing

Job description

ASAPP is leading the charge in AI-powered customer experiences, with hubs in New York City, Mountain View, and beyond. This Senior Product Manager role owns a large product surface spanning the Messaging Platform, Virtual Agent, and AI Services, guiding strategy and execution alongside customers and executives.

You will drive interoperability across channels, ensure documentation ships with features, and shape a moving target as AI architectures evolve.