Senior Product Manager - AI Messaging Platform

Remote; San Francisco (CA); Remote; USD 150,000 - 190,000; Full time

Job summary

HighLevel seeks a Senior Product Manager to join the Conversations team, owning a product area end to end from ideation to growth. You will run customer calls, translate insights into roadmap priorities, and collaborate with engineering and design to deliver AI-powered UI improvements that improve activation, engagement and retention.

You will lead cross-functional efforts, define PRDs, run experiments, and partner with Marketing, Support and CS to ensure successful launches.

Qualifications

• 7–9 years of Product Management experience in B2B SaaS
• Experience on a messaging product: inbox, helpdesk, CPaaS or CRM messaging
• Proven track record of shipping customer-facing features that moved activation, adoption, engagement or retention
• Experience building for agencies or multi-tenant, white-label platforms
• Experience preparing data and narratives for business reviews or annual planning

Responsibilities

• Own a defined area of the Conversations product end to end from discovery to growth
• Identify high-impact customer problems and validate solutions before build
• Partner with cross-functional teams to ship improvements that move activation and retention
• Define strategy, roadmap and priorities for your area and own outcomes
• Lead agency calls to uncover real problems and translate feedback into insights
• Draft PRDs, define requirements and ship with engineering and design quickly
• Define GTM motion and launch artifacts with Marketing, Support and CS
• Instrument features, track usage and run experiments to improve metrics
• Prepare data and narratives for business reviews and planning
• Collaborate on shared surfaces and dependencies and mentor junior PMs

Skills

Strong communicator

Excellent writing

Analytical mindset

Product sense

Self-driven owner

Artifact-driven

AI-enabled

AI-native

Problem solver

Job description

HighLevel seeks a Senior Product Manager to join the Conversations team, owning a product area end to end from ideation to growth. You will run customer calls, translate insights into roadmap priorities, and collaborate with engineering and design to deliver AI-powered UI improvements that improve activation, engagement and retention.

You will lead cross-functional efforts, define PRDs, run experiments, and partner with Marketing, Support and CS to ensure successful launches.