Product Manager: Member Service Data & Chat Insights

Highmark Health; Pierre (SD); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health seeks a data product leader to leverage member service and omnichannel interaction data across AI, chat, voice, and digital platforms. You will define reusable data assets, governance, and strategic roadmaps to improve member experience and operational insights, while ensuring data quality and regulatory compliance.

The role emphasizes defining data products, sequencing roadmaps, and evaluating data quality to maximize enterprise adoption and business value.

Qualifications

• 3 years of Product experience
• 3 years with the Software Lifecycle
• 1 year of Advanced domain experience
• Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree

Responsibilities

• Understand the department's and the company's strategic roadmap and develops a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly sets and communicates roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drives both cross-product and cross-customer value and shared learnings.
• Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Other duties as assigned.

Skills

Business Acumen for P&Ls

Communication

Conflict Management

Education

Bachelor's Degree in science, technology, mathematics or related field

Job description

Highmark Health seeks a data product leader to leverage member service and omnichannel interaction data across AI, chat, voice, and digital platforms. You will define reusable data assets, governance, and strategic roadmaps to improve member experience and operational insights, while ensuring data quality and regulatory compliance.

The role emphasizes defining data products, sequencing roadmaps, and evaluating data quality to maximize enterprise adoption and business value.