Data-Driven Product Manager, Member Experience & Chat Data

Highmark Health; Helena (MT); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health in the United States seeks a Product Manager with a track record in data products and multichannel member interactions. You will define roadmaps, own backlogs, and drive governance across analytics, AI, and service platforms.

The role emphasizes data quality, governance, and scalable assets, with collaboration across product, technology, and operations to improve member experience and operational insights.

Qualifications

• Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree
• 3 years of Product experience
• 3 years with the Software Lifecycle
• 1 year of Advanced domain experience

Responsibilities

• Understand the department's and the company's strategic roadmap and develops a holistic product vision and the corresponding product strategy to drive maximum value.
• Clearly set and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Own the product backlog and refresh and re-prioritize backlog based on input from internal and partner teams.
• Represent the product in governance meetings and drive cross-product value.

Skills

Business Acumen

Communication

Conflict Management

Education

Bachelor's Degree in science, technology, mathematics or related field

Job description

Highmark Health in the United States seeks a Product Manager with a track record in data products and multichannel member interactions. You will define roadmaps, own backlogs, and drive governance across analytics, AI, and service platforms.

The role emphasizes data quality, governance, and scalable assets, with collaboration across product, technology, and operations to improve member experience and operational insights.