Product Manager: Member Experience & Chat Data Assets

Highmark Health; Topeka (KS); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health is seeking a data/product minded professional to lead omnichannel data products across member service platforms. The role emphasizes defining reusable data assets, governance, and strategic roadmaps to improve member experience and operational efficiency while ensuring data quality and regulatory compliance.

You will own the product backlog, prioritize experiments, and coordinate with analytics, IT, and operations to drive value across the portfolio.

Qualifications

• 3 years of Product experience
• 3 years with the Software Lifecycle
• 1 year of Advanced domain experience
• 1 year with Agile process (preferred)

Responsibilities

• Develop a holistic product vision and the corresponding strategy to drive value.
• Own the product backlog and re-prioritize based on input from teams and governance.
• Represent the product in governance meetings and coordinate with stakeholders across functions.
• Identify asset improvement opportunities using metrics and qualitative input.

Skills

Business Acumen

Communication

Conflict Management

Education

Bachelor's or related field

Job description

Highmark Health is seeking a data/product minded professional to lead omnichannel data products across member service platforms. The role emphasizes defining reusable data assets, governance, and strategic roadmaps to improve member experience and operational efficiency while ensuring data quality and regulatory compliance.

You will own the product backlog, prioritize experiments, and coordinate with analytics, IT, and operations to drive value across the portfolio.