Data Product Manager: Member Experience & Chat Insights
Highmark Health
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Job summary
Highmark Health in the United States seeks a data product manager to leverage member service, contact center, conversational AI, chat, voice, and digital interaction data across omnichannel engagement platforms to improve member experience and operational efficiency.
You will define and deliver trusted data assets spanning interactions, preferences, service outcomes, and engagement behaviors, ensuring data quality, governance, and regulatory compliance to maximize business value.
Job description
Highmark Health in the United States seeks a data product manager to leverage member service, contact center, conversational AI, chat, voice, and digital interaction data across omnichannel engagement platforms to improve member experience and operational efficiency.
You will define and deliver trusted data assets spanning interactions, preferences, service outcomes, and engagement behaviors, ensuring data quality, governance, and regulatory compliance to maximize business value.
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