Data Product Manager - Chat & Member Experience

Highmark Health; Austin (TX); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health is seeking a data product manager to leverage member service, contact center and digital interaction data across omnichannel platforms to improve member experience and operational efficiency. The role focuses on defining data assets, governance and strategic roadmaps aligned with enterprise objectives, while ensuring data quality and regulatory compliance.

The ideal candidate will drive innovative data products, sequence roadmaps, and evaluate data quality and accessibility to

Qualifications

• 3 years of Product experience.
• 3 years with the Software Lifecycle.
• 1 year of Advanced domain experience.

Responsibilities

• Understand the department's and the company's strategic roadmap and develop a holistic product vision and strategy to drive maximum value.
• Actively anticipate future needs and use metrics to identify asset improvement opportunities.
• Represent the product in governance meetings and communicate roadmaps to executives.
• Own the product backlog and refresh/prioritize backlog with input from teams.
• Serve as accountable owner for the designated portfolio’s products/tools.
• Identify and drive cross-product and cross-customer value and shared learnings.
• Other duties as assigned.

Skills

Business Acumen

Communication

Conflict Management

Education

Bachelor's Degree in science, technology, mathematics or related field

Job description

Highmark Health is seeking a data product manager to leverage member service, contact center and digital interaction data across omnichannel platforms to improve member experience and operational efficiency. The role focuses on defining data assets, governance and strategic roadmaps aligned with enterprise objectives, while ensuring data quality and regulatory compliance.

The ideal candidate will drive innovative data products, sequence roadmaps, and evaluate data quality and accessibility to