Product Manager: Member Experience & Chat Data

Highmark Health; Salt Lake City (UT); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health in Salt Lake City seeks a data product manager to lead omnichannel engagement analytics across member service platforms. You will define and deliver data assets spanning interactions, preferences, and outcomes while ensuring governance and compliance.

You will own the product backlog, shape roadmaps, collaborate with cross-functional teams, and drive capacity planning, measurement, and value across business lines.

Qualifications

• Bachelor's Degree in science, technology, mathematics or related field.
• 3 years of Product experience.
• 3 years with the Software Lifecycle.
• 1 year of Advanced domain experience.
• 1 year with the Agile process.

Responsibilities

• Understand the department's and the company's strategic roadmap and develops a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly sets and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drives both cross-product and cross-customer value and shared learnings.
• Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Other duties as assigned.

Skills

Business Acumen

Communication

Conflict Management

Education

BSc in STEM

Job description

Highmark Health in Salt Lake City seeks a data product manager to lead omnichannel engagement analytics across member service platforms. You will define and deliver data assets spanning interactions, preferences, and outcomes while ensuring governance and compliance.

You will own the product backlog, shape roadmaps, collaborate with cross-functional teams, and drive capacity planning, measurement, and value across business lines.