Product Manager, Member Experience & Chat Data

Highmark Health; Tallahassee (FL); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health is seeking a data product manager with experience leveraging member service and omnichannel engagement data to improve member experience and service operations. The role emphasizes defining reusable data assets, governance, and strategic roadmaps aligned to business objectives.

The ideal candidate will manage data products, ensure data quality and regulatory compliance, and sequence innovative data offerings while collaborating with cross-functional teams across the enterprise.

Qualifications

• Bachelor’s degree in science, technology, mathematics or related field or equivalent experience.
• Experience with product management and data products is expected.
• Strong communication and governance skills are necessary.

Responsibilities

• Develops a holistic product vision and strategy aligned to the department and company roadmap.
• Maintains and prioritizes the product backlog based on stakeholder input.
• Represents the product in governance meetings and communicates decisions clearly.
• Drives cross-product and cross-customer value and shares learnings across teams.
• Owns product backlog and prioritization to maximize value.

Skills

Business acumen

Communication

Conflict management

Education

Bachelor’s Degree or equivalent

Job description

Highmark Health is seeking a data product manager with experience leveraging member service and omnichannel engagement data to improve member experience and service operations. The role emphasizes defining reusable data assets, governance, and strategic roadmaps aligned to business objectives.

The ideal candidate will manage data products, ensure data quality and regulatory compliance, and sequence innovative data offerings while collaborating with cross-functional teams across the enterprise.