Product Manager - Member Service Data & Chat Insights

Highmark Health; Washington (District of Columbia); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health is seeking a data product management professional to lead omnichannel interaction data products, focusing on member experience and operational insights. The role emphasizes governance, strategic roadmapping, and cross-functional collaboration across data assets and platforms.

The ideal candidate will define and deliver trusted data assets, ensure data quality and governance, and drive innovative data products aligned with business objectives and enterprise adoption.

Qualifications

• 3 years of Product experience.
• 3 years with the Software Lifecycle
• 1 year of Advanced domain experience

Responsibilities

• Understand the department's and company's strategic roadmap and develop a holistic product vision and strategy.
• Anticipate future needs using metrics and qualitative input to identify asset improvements.
• Represent the product in governance meetings.
• Set and communicate roadmaps, priorities, experiments, and decisions across audiences from product team to executives.
• Serve as accountable owner for the designated product/tools portfolio.
• Identify and drive cross-product and cross-customer value and shared learnings.
• Own the product backlog and refresh/re-prioritize the backlog frequently.
• Other duties as assigned.

Skills

Business acumen

Communication

Conflict management

Education

Bachelor's degree in science/tech/math or related field

Job description

Highmark Health is seeking a data product management professional to lead omnichannel interaction data products, focusing on member experience and operational insights. The role emphasizes governance, strategic roadmapping, and cross-functional collaboration across data assets and platforms.

The ideal candidate will define and deliver trusted data assets, ensure data quality and governance, and drive innovative data products aligned with business objectives and enterprise adoption.