Product Manager: Member Experience Data & Chat Platforms

Highmark Health; Sacramento (CA); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health is seeking a data product manager to leverage member service, contact center, conversational AI, chat, voice, and omnichannel data to improve member experience and drive actionable insights for operations.

You will define data assets, governance, and roadmaps, own product backlog, and collaborate with cross-functional teams to maximize business value across channels. This role is office-based in California and requires strong data product management expertise.

Qualifications

• Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree
• 3 years of Product experience
• 3 years with the Software Lifecycle
• 1 year of Advanced domain experience
• 1 year with the Agile process

Responsibilities

• Understand the department's and the company's strategic roadmap and competitive position, and develops a holistic product vision and the corresponding product strategy to drive maximum value.
• Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in all governance meetings.
• Clearly sets and communicate roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drives both cross-product and cross-customer value and shared learnings.
• Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Other duties as assigned.

Skills

Business Acumen for P&Ls

Communication

Conflict Management

Education

Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree

Job description

Highmark Health is seeking a data product manager to leverage member service, contact center, conversational AI, chat, voice, and omnichannel data to improve member experience and drive actionable insights for operations.

You will define data assets, governance, and roadmaps, own product backlog, and collaborate with cross-functional teams to maximize business value across channels. This role is office-based in California and requires strong data product management expertise.