Product Manager - Loyalty

Insight Global; Deerfield (IL); On-site; USD 130,000 - 170,000; Full time

Job summary

Insight Global's client is seeking a Senior Product Manager to join the Loyalty Product team and drive the redesign of the loyalty program. This role focuses on discovery to support roadmap planning, with ramp-up beginning in Q2.

The candidate will manage stakeholder relationships, lead cross-functional discovery, and translate business needs into technical requirements, epics, and user stories in Azure DevOps.

Qualifications

• 5–7 years of Product Management experience, including leading Agile sprints and backlog prioritization.
• Strong understanding of Loyalty Programs and multi-channel incentives.
• Experience with product tracking tools such as Azure DevOps (ADO).
• Solid background in Agile or Scrum environments.
• Experience launching a new loyalty program.

Responsibilities

• Stakeholder management.
• Leading discovery, identifying pain points, and mapping the customer journey.
• translating requirements into technical stack and design.
• Writing user stories, building epics and features in Azure DevOps (ADO).
• Managing the full product management lifecycle from discovery to delivery.
• Administrative tasks such as setting up ADO, building out epics and features and user stories.
• Collaborating with engineering teams and design conversations, especially in Q2.
• Providing strong communication to bridge gaps and lead other initiatives.
• Ability to manage expectations across business leaders.

Skills

Product management

Agile / Scrum

Stakeholder management

Azure DevOps / ADO

Backlog prioritization

Communication

Cross-functional collaboration

Tools

Azure DevOps

Job description

Job Description

Insight Global's client is looking for a Senior Product Manager to help join their Loyalty Product team to support the new Loyalty program. This will be a high visibility very important project to the company as they redo their Loyalty program. We are looking for someone who can help with discovery as they plan the roadmap, then in Q2 things will start to ramp up.

Key responsibilities:

• Stakeholder management.
• Leading discovery, identifying pain points, and mapping the customer journey.
• Deeply understanding the business to translate requirements into technical stack and design.
• Writing user stories, building out epics and features in Azure DevOps (ADO).
• Managing the full product management lifecycle, from discovery to implementation and delivery.
• Administrative tasks such as setting up ADO, building out epics and features and user stories.
• Collaborating with , engineering teams, and design conversations, especially in Q2.
• Providing very good communication" to bridge gaps, as the speaker also leads other initiatives
• Ability to manage expectations across business leaders.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5–7 years of Product Management experience, including leading Agile sprints, partnering with engineering teams, managing backlogs, and prioritizing work to drive product delivery
• Strong understanding of Loyalty Programs, including how rewards, returns, and earning structures function across channels such as in-store, mobile app, and promotional incentives
• Experience with product tracking tools such as Azure DevOps (ADO) or similar platforms
• Solid background in Agile or Scrum environments
• Culture fit, right fit for the team
• Strong communication
• Experience working at an enterprise scale with complex systems and cross-functional teams -Experience launching a new loyalty program.