Product Manager 2, Loyalty

brobstongroup.com - Jobboard; Seattle (WA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

brobstongroup.com - Jobboard is seeking a Product Manager 2 in Seattle to drive product development for loyalty programs, focusing on customer experience and platform reliability. This hybrid role involves managing the product roadmap while collaborating with engineering and design teams.

The ideal candidate should have over 3 years of experience in product management, particularly within technology or e-commerce, with strong skills in data analysis and communication.

Qualifications

• 3+ years of product management experience or equivalent, preferably in technology or e-commerce.
• Strong technical acumen, including familiarity with software development principles and API-based platforms.
• Data fluency with experience interpreting loyalty or retail KPIs.

Responsibilities

• Manage the product roadmap and feature backlog for loyalty awarding and promotions.
• Collaborate with cross-functional teams to deliver solutions.
• Monitor key KPIs and run A/B tests to identify improvements.

Skills

Product management experience

Technical acumen

Data fluency

Verbal and written communication

Organizational skills

Tools

Data querying tools

Agile methodologies

Job description

Summary

The Product Manager 2, Loyalty drives product development for loyalty awarding, promotions, member benefits, and operational tooling, balancing customer-facing experiences with backend platform reliability. You will work cross-functionally with engineering, analytics, experience design, operations, and external vendors to translate customer insights into measurable product outcomes. The role combines strategic roadmap ownership with day-to-day execution in a hybrid Seattle setting.

Responsibilities

• Manage the product roadmap and feature backlog for loyalty awarding, promotions, member benefits, and operations tooling.
• Frame problems, write clear user stories and acceptance criteria, and define measurement plans for feature releases.
• Collaborate with Engineering, Experience Design, Analytics, Operations, product peers, and external vendors to deliver solutions.
• Embed with the engineering squad to drive agile ceremonies, backlog management, and launch planning.
• Monitor key KPIs, run A/B tests, and use data to identify improvements and prioritize work.
• Contribute to product strategy and evangelize the vision with stakeholders.

Requirements

• 3+ years of product management experience or equivalent, preferably in technology or e-commerce.
• Strong technical acumen, including familiarity with software development principles, agile methodologies, API-based platforms, and A/B testing.
• Data fluency with experience using data querying tools and interpreting loyalty or retail KPIs.
• Proven ability to collaborate and influence cross-functional teams and external partners; strong verbal and written communication skills.
• Excellent organizational and time management skills with the ability to manage competing priorities; experience in loyalty programs or retail technology is a plus.