Product Manager - Incident & Claims Automation

Amazon; New York (NY); On-site; USD 128,000 - 180,000; Full time

Job summary

Amazon.com Services LLC is seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation across the incident and claims ecosystem. This role focuses on reducing operational friction, improving data quality, and accelerating claims handling through scalable workflows connecting TPAs, insurers, and internal stakeholders.

You will translate complex business workflows into practical product solutions, measure impact with clear success metrics,

Qualifications

• 3+ years of product management experience.
• Experience managing technical products or online services.
• Experience leading cross-functional teams in delivering major new products or services.
• Knowledge of SQL and VBA at an advanced level.
• Experience building cost/benefit scenarios and business cases.
• 5+ years of product management experience.
• Experience with claims management systems, TPAs, or auto litigation workflows.

Responsibilities

• Own the product roadmap for claims automation, and TPA integrations.
• Define and prioritize requirements to improve intake, triage, assignment, investigation, and resolution.
• Partner with Claims, Risk, Legal, Insurance, Operations, and Technology teams to identify opportunities.
• Develop business cases and success metrics for automation initiatives.
• Identify workflow bottlenecks and data quality issues across systems.
• Drive requirements for integrations with TPAs and insurance carriers.
• Create product documentation and stakeholder communications.
• Influence cross-functional teams to deliver business outcomes.
• Use data and customer insights to improve workflows and performance.

Skills

Product management

Technical products

Cross-functional teams

SQL

VBA

Job description

Amazon.com Services LLC is seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation across the incident and claims ecosystem. This role focuses on reducing operational friction, improving data quality, and accelerating claims handling through scalable workflows connecting TPAs, insurers, and internal stakeholders.

You will translate complex business workflows into practical product solutions, measure impact with clear success metrics,