Product Manager: Incident & Claims Automation

Amazon; Nashville (TN); On-site; USD 105,000 - 147,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation within our incident and claims ecosystem. This role focuses on reducing friction, improving data quality, and accelerating claims handling through scalable workflows connecting internal systems, TPAs, insurers, and business stakeholders.

You will work backwards from customer pain points to identify automation opportunities, streamline cross-functional processes, and

Qualifications

• 3+ years of product management experience.
• Experience leading cross-functional teams on major product deliveries.
• Experience managing technical products or online services.

Responsibilities

• Own the product roadmap for claims automation and TPA integrations.
• Define requirements to improve claims intake, triage, investigation, and resolution.
• Partner with Claims, Risk, Legal, Insurance, Operations, and Tech teams.
• Develop business cases and success metrics for automation initiatives.
• Drive data-driven improvements to claims workflows and operational performance.

Skills

Product management

Cross-functional leadership

Technical product experience

Data-driven decision making

Tools

SQL

VBA

Job description

Amazon is seeking a Product Manager to own the strategy, roadmap, and execution of claims-related integrations and automation within our incident and claims ecosystem. This role focuses on reducing friction, improving data quality, and accelerating claims handling through scalable workflows connecting internal systems, TPAs, insurers, and business stakeholders.

You will work backwards from customer pain points to identify automation opportunities, streamline cross-functional processes, and