Product Manager - Claims Workflows & Customer Trust

Capital One National Association; McLean (VA); On-site; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a Manager, Product Management – Claims in McLean, VA to lead product strategy for the Claims Workflow portfolio. You will oversee four engineering pods, drive platform modernization, and optimize end-to-end associate workflows across operations and customer communications.

The role emphasizes human-centered design, business-focused outcomes, and technology-driven solutions to deliver scalable value and risk mitigation for customer trust and operational efficiency.

Qualifications

• Bachelor's or Master’s Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing
• Bachelor's degree in any field and at least 3 years of Product Management experience
• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Lead product strategy for Claims Workflow product team acrossOperational Workflows and Customer Communications
• Manage four engineering pods to modernize platform and reduce operational friction in dispute lifecycles
• Partner with cross functional teams to deliver customer-focused digital products and experiences

Education

Bachelor's or Master’s Degree in a quantitative field or Business/Marketing

Bachelor's degree and 3+ years of Product Management experience

Job description

Capital One is seeking a Manager, Product Management – Claims in McLean, VA to lead product strategy for the Claims Workflow portfolio. You will oversee four engineering pods, drive platform modernization, and optimize end-to-end associate workflows across operations and customer communications.

The role emphasizes human-centered design, business-focused outcomes, and technology-driven solutions to deliver scalable value and risk mitigation for customer trust and operational efficiency.