Product Manager, Billing (Senior Staff)

Kong Inc.; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Kong Inc. is hiring a Product Manager, Billing to own the Konnect commercial operating layer. You will design entitlements, metering, checkout, invoicing, provisioning, and enterprise billing workflows in collaboration with Sales, Finance, and Engineering.

You will lead multi-year transformations to turn manual processes into scalable product capabilities that enable faster selling, accurate billing, and an improved customer experience across the Konnect platform.

Responsibilities

• Platform Vision: Set a multi-year direction for how Konnect prices, meters, entitles, and invoices.
• Unified Entitlements: Build the entitlements model that determines what every customer can access within Konnect.
• Pricing Packaging Delivery: Act as the product and systems counterpart to Monetization.
• Metering Usage Visibility: Run the event pipeline, aggregation layer, and reporting experiences that show customers what they consumed and what they are being charged.
• Checkout Subscription Lifecycle: Own how customers self‑serve onto a plan, change pla

Job description

Are you ready to unlock intelligence?

The Mission:

Kong is building the future of AI connectivity, empowering developers to connect, secure, and scale their applications with speed and intelligence. We are hiring a Product Manager, Billing to lead the product and systems work behind how Konnect makes money: entitlements, metering, checkout, invoicing, provisioning, and the enterprise and marketplace motions that surround them.

In this role you are the product owner of Konnect's commercial operating layer: the systems that translate what Sales sells and what customers use into what ends up on an invoice. That means plan and entitlement design, the usage metering pipeline, self-serve checkout and subscription lifecycle, customer organization and billing admin experiences, enterprise billing workflows (CPQ sync, custom contracts), and cloud marketplace billing. You will work hand-in-hand with Product Growth, Pricing Packaging, Finance, GTM, Sales, and Engineering.

This role reports to the Sr Director, Product (Platform) and sits at the intersection of two multi-year transformations: Kong's move from a single-product API gateway company into a multi-product enterprise, and Monetization's company-wide overhaul of pricing and packaging. The Billing, Provisioning, and Fulfillment program has historically been manual and relationship-driven. Your job is to turn it into a product, so Sales can sell more, Finance can bill more accurately, and customers get an experience that matches the quality of what they are paying for.

What You’ll Do:

• Platform Vision: Set a multi-year direction for how Konnect prices, meters, entitles, and invoices. Decide what becomes shared platform capability versus what stays feature-specific, and sequence delivery so near-term work lands without creating long-term drag.
• Unified Entitlements: Build the entitlements model that determines what every customer can access within Konnect. Make entitlements a first-class concept that is consistently defined in contracts, enforced in-product, honored by provisioning, and reflected in billing.
• Pricing Packaging Delivery: Act as the product and systems counterpart to Monetization. Translate pricing and packaging decisions into production reality: configuring plans, reshaping metering, updating contracts, coordinating customer migrations, and making sure a rollout doesn't disrupt existing revenue.
• Metering Usage Visibility: Run the event pipeline, aggregation layer, and reporting experiences that show customers what they consumed and what they are being charged. Hold a financial-grade bar on accuracy, auditability, and reconcilability.
• Checkout Subscription Lifecycle: Own how customers self‑serve onto a plan, change pla