Senior Staff Product Manager (Billing)

Kong; United States; On-site; USD 130,000 - 190,000; Full time

Benefits offered by this job

Flexible time off

Stock options

U-First Fridays

Virtual events

Home office stipend

Dedicated unplug days

Job summary

Kong’s Konnect requires a Product Manager for Billing to own the commercial operating layer, including entitlements, metering, checkout, invoicing, provisioning, and enterprise/marketplace billing flows.

You will partner with Growth, Pricing & Packaging, Finance, GTM, Sales, and Engineering to transform the billing stack and enable scalable revenue. The role centers on driving pricing, packaging, and API-driven billing experiences.

Qualifications

• 6+ years of product management experience in SaaS.
• Minimum 2+ years in billing, monetization, or pricing domains.
• Experience collaborating with Sales, Finance, GTM, and Engineering.

Responsibilities

• Own Konnect's commercial operating layer for billing and invoicing.
• Define entitlement, metering, checkout, provisioning, and enterprise billing workflows.
• Lead pricing and packaging decisions and translate into production.
• Align with Sales, Finance, GTM and Engineering to deliver end-to-end solutions.
• Help drive architecture of the billing stack with engineering partners.

Skills

Product management

SaaS

Billing domain

Pricing

Monetization

Tools

Stripe integration

Billing platforms

Job description

• We are hiring a Product Manager, Billing to lead the product and systems work behind how Konnect makes money: entitlements, metering, checkout, invoicing, provisioning, and the enterprise and marketplace motions that surround them
• In this role you are the product owner of Konnect’s commercial operating layer: the systems that translate what Sales sells and what customers use into what ends up on an invoice. That means plan and entitlement design, the usage metering pipeline, self-serve checkout and subscription lifecycle, customer organization and billing admin experiences, enterprise billing workflows (CPQ sync, custom contracts), and cloud marketplace billing
• You will work hand-in-hand with Product Growth, Pricing & Packaging, Finance, GTM, Sales, and Engineering
• This role reports to the Sr Director, Product (Platform) and sits at the intersection of two multi-year transformations: Kong’s move from a single-product API gateway company into a multi-product enterprise, and Monetization’s company-wide overhaul of pricing and packaging
• The Billing, Provisioning, and Fulfillment program has historically been manual and relationship-driven. Your job is to turn it into a product, so Sales can sell more, Finance can bill more accurately, and customers get an experience that matches the quality of what they are paying for
• Platform Vision: Set a multi-year direction for how Konnect prices, meters, entitles, and invoices. Decide what becomes shared platform capability versus what stays feature-specific, and sequence delivery so near-term work lands without creating long-term drag
• Unified Entitlements: Build the entitlements model that determines what every customer can access within Konnect. Make entitlements a first-class concept that is consistently defined in contracts, enforced in-product, honored by provisioning, and reflected in billing
• Pricing & Packaging Delivery: Act as the product and systems counterpart to Monetization. Translate pricing and packaging decisions into production reality: configuring plans, reshaping metering, updating contracts, coordinating customer migrations, and making sure a rollout doesn’t disrupt existing revenue
• Metering & Usage Visibility: Run the event pipeline, aggregation layer, and reporting experiences that show customers what they consumed and what they are being charged. Hold a financial-grade bar on accuracy, auditability, and reconcilability
• Checkout & Subscription Lifecycle: Own how customers self-serve onto a plan, change plans, renew, lapse, and recover. That covers plan discovery, checkout, the underlying payments integration, subscription state, retries and dunning, and the admin surfaces where customers manage their own billing
• Enterprise & Marketplace Motions: Connect Kong’s enterprise sales and channel motions to the billing stack: CPQ-to-entitlement sync, bespoke contract handling, invoice-based billing, and marketplace billing across AWS, GCP, and Azure as we expand our presence there
• Fulfillment Automation: Replace today’s manual, high-touch provisioning and fulfillment processes with productized, automated workflows. This includes migrating off our current metering and billing system onto a target stack that supports the new pricing and packaging framework
• Outcomes & Measurement: Define the health metrics for the domain, including net revenue retention, billing-driven churn, invoice dispute rate, collections aging, and billing support ticket load. Use them to set priorities and hold the team accountable for results

Benefits

• Flexible time off: Take time to take care of yourself and the things that matter most
• Stock options: We want you to share in our success. That’s why stock options are offered to most Kongers
• U-First Fridays: Get 4 hours a month for continuous learning with a book, podcast, or course of your choice
• Virtual events: Stay connected with Donut chats, trivia, fitness challenges, guided meditations, and more
• Home office stipend: Build a home office environment tailored to support your productivity
• Dedicated unplug days: Silence those notifications. Enjoy some well-deserved long weekend where the entire team unplugs

Have built or scaled consumption-based monetization and understand the tradeoffs between simplicity, accuracy, and customer trust when metering drives the invoice

Pull your own numbers when you need them (SQL, Snowflake, Hex, or equivalent) and use data to set priorities rather than to decorate decisions already made

Independently define and execute the long-term vision to bring billing, fulfillment, and provisioning to best-in-class for the company’s success

Have at least 6 years of product management experience in SaaS, with 2 or more spent directly in a billing, monetization, or pricing domain

Have worked directly with Stripe or a metered billing platform (Metronome, Orb, OpenMeter), not through an engineer

Hold billing surfaces (plan pages, checkouts, invoices, usage dashboards) to the same design standard as the rest of the product

Can reason about the moving parts of a billing stack well enough to co-design the architecture with your engineering partner

Have worked in or adjacent to API, infrastructure, or developer-platform products, and are comfortable with the technical context that comes with that territory

Have carried a pricing or packaging change from proposal through to production, including financial modeling, plan configuration, grandfathering logic, migrations, sales enablement, and customer communication

Experience leading an end-to-end pricing transformation or building a billing system from scratch

Proficiency using LLMs and coding agents as part of your day-to-day product management workflow

Shipped cloud marketplace integrations (AWS, GCP, Azure) or Salesforce CPQ-to-billing integrations