Product Manager, AI Agent Platform (Claims SaaS)

CCC Intelligent Solutions; New York (NY); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

401K Match

Paid time off

Annual Incentive Plan PerformanceBonus

Comprehensive health insurance

Adoption Assistance

Tuition Reimbursement

Wellness Programs

Stock Purchase Plan options

Employee Resource Groups

Job summary

CCC Intelligent Solutions in New York is hiring a Product Manager to own the development of CCC’s Agentic platform, a new product line focused on delivering AI agents across the portfolio, with an initial focus on improving the claims experience.

You will define agent workflows, governance, and success metrics, work with claims leaders and end users, and partner with engineering, design, sales, and marketing to bring the product to market.

Qualifications

• 3+ years of product management experience in enterprise software or a high-growth SaaS environment.
• Experience owning a product or significant product area from discovery through launch and iteration.
• Experience working in or learning a complex, regulated industry.
• Demonstrated experience building and shipping AI-driven products; experience with LLM-based or agentic systems strongly preferred.
• Track record of working directly with enterprise customers and senior stakeholders to validate product direction and communicate value.
• Ability to translate customer needs into product requirements, priorities, measurable outcomes, and clear decisions.
• Comfort operating in ambiguity, with a bias toward action, learning, and accountable ownership.

Responsibilities

• Own the product strategy, roadmap, and business case for agentic capabilities, taking the work from initial concept through customer validation, launch, and iteration.
• Define what the agents do, including the claims workflows they manage, where people remain in the loop, and how autonomy expands as performance and trust are demonstrated.
• Set product requirements for quality and safety, including evaluations, guardrails, escalation paths, and auditability, in partnership with engineering, legal, compliance, and claims experts.
• Work directly with claims leaders and end users to identify high-value problems, validate product concepts, and translate customer insight into product decisions.
• Own the product story, value proposition, and proof points, partnering with sales, customer success, and product marketing to bring the product to market.
• Partner closely with engineering and design to prototype, build, test, and ship working agentic experiences, using AI tools to accelerate learning and delivery.
• Define success measures, adoption hypotheses, and decision criteria for each product investment, and make clear recommendations about when to iterate, scale, or stop.

Skills

Product management

Leadership

Strategic thinking

Stakeholder management

AI/LLM experience

Tools

AI prototyping tools

Job description

CCC Intelligent Solutions in New York is hiring a Product Manager to own the development of CCC’s Agentic platform, a new product line focused on delivering AI agents across the portfolio, with an initial focus on improving the claims experience.

You will define agent workflows, governance, and success metrics, work with claims leaders and end users, and partner with engineering, design, sales, and marketing to bring the product to market.