Product Manager – Agent Intelligence & AI Quality

Sage Care Inc; Palo Alto (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Sage Care in Palo Alto is seeking a Product Manager for Agent Intelligence to own the systems that measure, understand, and improve agent performance. You will define the roadmap for the intelligence layer that turns agent interactions into structured insights, reliable evaluations, and product improvements.

You’ll partner with engineering, data, and operations to establish quality standards, identify failure patterns, and close the loop between real conversations and better agent behavior.

Qualifications

• Experience as a product manager on technical, data-intensive, AI or platform products.
• Strong analytical skills with comfort working with data and metrics.
• Ability to define quality standards, measurement frameworks, and evaluation processes.
• Proven ability to partner with engineering and cross-functional teams.
• Excellent written and verbal communication; translate complex info into direction.
• High ownership mindset, capable of leading strategy and execution.
• Nice-to-have: experience with AI products, conversational interfaces, or ML workflows.

Responsibilities

• Define Agent Quality and evaluation rubrics for calls and conversations.
• Build and own evaluation systems, including human-in-the-loop workflows.
• Turn conversations into actionable product insights and prioritization inputs.
• Close the loop by turning failures into test scenarios and requirements.
• Collaborate with product, engineering, and operations to drive improvements.
• Advance learning systems with retrieval, ranking, and personalization features.

Skills

Product management

Data-driven decision making

Cross-functional collaboration

Analytical skills

Communication skills

Ownership mindset

AI / ML familiarity

Job description

Sage Care in Palo Alto is seeking a Product Manager for Agent Intelligence to own the systems that measure, understand, and improve agent performance. You will define the roadmap for the intelligence layer that turns agent interactions into structured insights, reliable evaluations, and product improvements.

You’ll partner with engineering, data, and operations to establish quality standards, identify failure patterns, and close the loop between real conversations and better agent behavior.