Product Manager

HCLTech; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

10 days of paid time off

10 paid holidays per year

Job summary

A leading technology organization in the United States is seeking a Product Manager to oversee the full lifecycle of facility management services for data centers. The ideal candidate should have 10–12 years of experience in Data Center Operations, strong expertise in service/product portfolio ownership, and a degree in Engineering. This role focuses on building scalable offerings and integrating sustainable practices within global operations. Expect a dynamic environment that promotes continuous learning and growth.

Qualifications

• 10–12 years in Data Center Operations or Facility Management.
• Proven experience in service/product portfolio ownership for critical environments.
• Strong understanding of power, cooling, compliance, and maintenance processes.
• Experience with service design, SLA/KPI frameworks, and cost modelling.
• Ability to operate across strategy, GTM, and executive discussions.
• Exposure to DCIM/BMS and energy management preferred.
• Ability to operate across strategy, GTM, and executive discussions.

Responsibilities

• Lead the end-to-end product lifecycle for DC Facility Management offerings.
• Define global service catalogues for operations, maintenance, monitoring, compliance, and energy management.
• Standardize SLAs, KPIs, governance, and reporting models for consistent global delivery.
• Build pricing, costing, and packaging frameworks aligned to scalable service models.
• Integrate sustainability & energy optimization practices.
• Enable automation-driven operations through DCIM/BMS, analytics, and command-center capabilities.
• Develop SOP libraries, delivery playbooks, and transition methodologies.
• Drive continuous improvement based on performance trends and customer insights.
• Support presales & GTM with standardized artefacts and value propositions.

Skills

Electrical/Mechanical Engineering

Data Center Operations

Service/Product Portfolio Ownership

Power, Cooling, Compliance, Maintenance Processes

Service Design

SLA/KPI Frameworks

Cost Modelling

DCIM/BMS

Energy Management

Strategic Operations

Education

Bachelor's degree in Electrical/Mechanical Engineering or related field

Tools

DCIM/BMS tools

Job description

🚀Job Title: Product Manager – DC Facility Management Services

Company Overview

HCLTech is one of the world’s fastest‑growing technology organizations, with 220,000+ employees across 60 countries. We’re expanding our Data Center Design & Build portfolio and are looking for a Product Manager who can transform deep engineering capabilities into scalable, repeatable, modular offerings.

If you enjoy building standardized solutions, driving portfolio strategy, and influencing GTM at a global scale—this role is for you.

As a Product Manager, you will own the vision and end-to-end lifecycle of standardized facility management offerings across global data centers. You’ll translate deep operational knowledge into scalable, modular, SLA-driven services—ensuring high availability, optimized performance, and strong customer value.

This is a product design & strategy role, not day-to-day operations.

• Lead the end-to-end product lifecycle for DC Facility Management offerings.
• Define global service catalogues for operations, maintenance, monitoring, compliance, and energy management.
• Standardize SLAs, KPIs, governance, and reporting models for consistent global delivery.
• Build pricing, costing, and packaging frameworks aligned to scalable service models.
• Integrate sustainability & energy optimization practices, including PUE and carbon-aware operations.
• Enable automation-driven operations through DCIM/BMS, analytics, and command‑center capabilities.
• Develop SOP libraries, delivery playbooks, and transition methodologies.
• Drive continuous improvement based on performance trends and customer insights.
• Support presales & GTM with standardized artefacts and value propositions.

🎓 Qualifications

• Bachelor’s degree in Electrical/Mechanical Engineering or related field.
• 10–12 years in Data Center Operations or Facility Management.
• Proven experience in service/product portfolio ownership for critical environments.
• Strong understanding of power, cooling, compliance, and maintenance processes.
• Experience with service design, SLA/KPI frameworks, and cost modelling.
• Exposure to DCIM/BMS and energy management preferred.
• Ability to operate across strategy, GTM, and executive discussions.
• At HCLTech, we help you find your spark. Expect continuous learning, transparent career pathways, and opportunities to reimagine your growth journey. With employees from 165 nationalities, we are proud to be an Equal Opportunity Employer.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.