Product Manager

Brooksource; Pennsylvania; Hybride; USD 90 000 - 150 000; Plein temps

Résumé du poste

Brooksource is seeking an experienced Product Manager to drive the CAI application modernization for the Pennsylvania Public Utility Commission. The role includes defining the product vision, prioritizing the roadmap, gathering and managing user stories, and leading design and development teams through testing and implementation.

You will coordinate with business stakeholders, technical teams, architects, and vendors to ensure security, accessibility, and enterprise alignment.

Qualifications

• Experience defining product vision and roadmap for complex initiatives.
• Proven ability to elicit and manage business/functional user stories from stakeholders.
• Ability to translate business needs into user stories, acceptance criteria and backlog items.
• Experience collaborating with architects, developers, UX/UI designers, and vendors on modern tech approaches.

Responsabilités

• Own the product vision, strategy, and roadmap for CAI modernization.
• Elicit, document, prioritize, and manage business and functional user stories.
• Translate needs into clear user stories, acceptance criteria, and backlog items.
• Collaborate with solution architects, developers, UX/UI designers, and vendors on modern approaches.
• Prioritize features based on business value, risk, and dependencies.
• Facilitate agile ceremonies (backlog refinement, sprint planning, reviews, retrospectives).
• Serve as liaison between business stakeholders and delivery team.
• Define success metrics and KPIs, and track progress.

Connaissances

Product strategy

Stakeholder management

User stories

Agile ceremonies

KPIs & metrics

Description du poste

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead the modernization of the CAI application. The CAI application is critical important to resolving complaints from the public with utilities companies. A three-year long modernization effort is about to start that will involve the planning and delivery of this exciting project. This role will be responsible for defining the product vision, prioritizing the roadmap, gathering and managing user stories, leading the design, leading the development team, testing, and implementation of the product. The Product Manager will work closely with business stakeholders,technical teams, architects, and vendors to ensure the modernized solution meets current and future business needs while aligning with enterprise architecture, security, and accessibility standards.

Key Responsibilities

• Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
• Elicit, document, prioritize, and manage business and functional user stories from stakeholders across the Commission.
• Translate business needs into clear user stories, acceptance criteria, and product backlog items.
• Collaborate with solution architects,developers, UX/UI designers, and vendors to define modern technical approaches(including potential platform, architecture, and integration decisions).
• Prioritize features and technical work based on business value, risk, dependencies, and strategic goals.
• Facilitate agile ceremonies (backlog refinement, sprint planning, reviews, and retrospectives) as needed.
• Serve as the primary liaison between business stakeholders and the technical delivery team.
• Define success metrics and KPIs for the modernized CAI application and track progress against them.
• Support change management, user adoption, and training efforts related to the modernized solution.
• Ensure the product aligns with Commonwealth and PA PUC standards for security, accessibility (WCAG), data privacy, and compliance.
• Identify risks, dependencies, and impediments and drive resolution.
• Provide regular status updates and recommendations to IT leadership and business sponsors.

Work Arrangement

• Hybrid schedule is required with 2 days onsite and 3 days virtual/remote per week. You can report to any Pennsylvania-based office across the state, but the headquarters are in Harrisburg, PA.

Accepting applications through November 1, 2026

About Us:

At Brooksource, relationships are the foundation of everything we do. Since 2000, we’ve built lasting partnerships with clients, consultants, and internal teams to deliver an exceptional experience across every engagement. As a trusted IT and Engineering services provider, Brooksource supports Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our proprietary Workforce Transformation program. Whether you're hiring for software development, cloud computing, cybersecurity, data analytics, or enterprise IT, our customized staffing solutions are designed to align with your company’s unique goals, culture, and technology stack. We offer flexible hiring models, including contract, contract-to-hire, and direct placement to meet your evolving business needs. We are a certified partner of leading platforms, including Salesforce, AWS, Microsoft, and Google Cloud, enabling us to deliver scalable, end-to-end technology solutions. With a growing national footprint, Brooksource is redefining expectations in IT consulting, engineering services, and technology workforce solutions.

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal,

state, or local laws and ordinances.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.