Product Manager

Apex Systems; Hoover (AL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

ESPP

Job summary

Everforth Apex is seeking a Digital Product Manager in Hoover, AL (Partial Remote) to lead discovery, development, and performance of digital initiatives. You will partner with stakeholders to optimize customer experiences by collecting, analyzing, and reporting key metrics.

The role requires building business cases, guiding cross-functional teams, and delivering presentations to senior leadership while driving growth and innovation in our digital banking products.

Qualifications

• Bachelor’s degree or higher with related experience in digital banking, product management, or financial services.
• Experience with Agile or project delivery methodologies.
• Strong communication and presentation skills.

Responsibilities

• Define long-term strategy, roadmaps, and expansion of digital products.
• Analyze usage, sales, fraud, and other metrics to forecast trends.
• Lead research and propose data-driven ideas to improve customer journeys.
• Own the customer journey for a digital product or capability.
• Build lean business cases and secure prioritization through governance.
• Prepare and deliver presentations for senior leadership.
• Identify and manage risks associated with products/capabilities.
• Collaborate across digital channel owners, UX, business, and tech teams.
• Guide front-line teams on sales or service tools.
• Mentor colleagues within the department.

Skills

Influence

Independent work

Critical thinking

Digital initiatives

Project management

Communication

Financial analysis

Cross-functional

Education

Bachelor’s degree

Tools

Microsoft Office

JIRA

Confluence

Job description

Excellent written and verbal communication.

Job#: 3052567

Job Description

Product Manager

Location

Hoover, Alabama (Partial Remote)

Role Overview

The Digital Product Manager leads the discovery, development, and performance of digital initiatives, capabilities, and/or products. This role will partner with internal stakeholders to address complex business issues and opportunities to optimize the customer’s experience with digital offerings. Associates will do this by collecting, analyzing, managing, and reporting on key customer, production, and performance metrics.

Key Responsibilities

• Defines and owns the long-term strategy, roadmap, and expansion of specified digital products and/or capabilities.
• Manages performance information such as usage, sales, fraud, and other key information to provide forecasts and market evolution insights.
• Guides other associates to create meaningful research and propose data-driven ideas to close customer experience gaps in customer journeys.
• Owns the customer journey for a specific digital product and/or capability.
• Quantifies investments in digital products and/or capabilities by creating agile lean business cases, communicating the value of those investments to stakeholders, gaining buy-in, and securing prioritization through governance processes.
• Prepares and delivers presentations for senior leadership.
• Identifies and manages both existing and emerging risks associated with an assigned digital product and/or capability.
• Teams effectively in a matrixed organization of digital channel owners, UX leaders, business leaders, and technology associates to advocate for the customer and ensure the execution of strategic goals.
• Prepares and/or provides guidance for front line associates about sales or service tools.
• Leads and mentors others within the department.

Required Qualifications

Education

Bachelor’s degree and seven (7) years of related experience in digital banking, digital product management, business case development, or financial services OR a High School Diploma/GED and eleven (11) years of related experience in digital banking, digital product management, business case development, financial services, or business requirements/analysis.

Experience

Familiarity or working knowledge of project management and/or software delivery methodologies (i.e., Agile).

Technical Skills

Proficiency in Microsoft Office, JIRA, and Confluence.

Preferred Qualifications

• Scaled Agile Framework (SAFe) Agilist or Product Owner/Manager certification.
• Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), or Consumer Due Diligence (CDD) experience.

Skills and Competencies

• Ability to influence and resolve conflicts.
• Ability to work independently, with high-level direction.
• Critical thinking and strategic planning.
• Demonstrated success in launching digital initiatives and/or major enhancements.
• Excellent organization and project management skills.
• Excellent written and verbal communication.
• Financial analysis and business case development.
• Proven ability to be effective in a shared services organization.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits Overview

• medical
• dental
• vision
• life
• disability
• other insurance plans that offer an optional layer of financial protection
• ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• corporate discount savings program and other discounts
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA
• Everforth Apex System has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach

Equal Opportunity

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Accommodation Statement

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

Contact and Location

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.