Product & IT Operations Director: Lead, Secure, Scale

Self Bill Pro LLC; Florida; On-site; USD 130,000 - 160,000; Full time

Job summary

Self Bill Pro LLC in Florida seeks a Director of Product Management and IT Operations to lead the roadmap of our proprietary software platform and ensure the stability of our systems. You will partner with the global product team to drive ideation, writing user stories and specifications, while also overseeing IT operations, security, and helpdesk support.

This leadership role requires a strong blend of product vision, technical acumen, and the ability to align technology with business goals in

Qualifications

• Extensive experience in a product management role.
• Direct experience in the employee benefits technology space.
• Creative thinker who builds software solutions to real-world problems.
• Strong communication with technical and non-technical stakeholders.
• Experience managing a global or offshore development team.
• Knowledge of IT operations, helpdesk, and cybersecurity principles.
• Familiarity with SOC 2 and HIPAA compliance requirements.
• Demonstrated leadership in fast-paced startup environments.

Responsibilities

• Product Leadership: define, prioritize, and manage the product roadmap.
• Product Development: lead end-to-end lifecycle from ideation to launch.
• Technical Oversight: guide features and operational improvements.
• Compliance & Security: uphold SOC 2 and HIPAA standards.
• Stakeholder Management: align with customers, investors, and teams.
• Cross-functional Collaboration: translate business needs to tech requirements.
• IT Operations & Helpdesk: oversee daily IT ops and onboarding-related fixes.

Skills

Product management

Software development

Project management

Strategic leadership

Cross-functional collaboration

Offshore development

IT operations

Cybersecurity

SOC 2 / HIPAA

Job description

Self Bill Pro LLC in Florida seeks a Director of Product Management and IT Operations to lead the roadmap of our proprietary software platform and ensure the stability of our systems. You will partner with the global product team to drive ideation, writing user stories and specifications, while also overseeing IT operations, security, and helpdesk support.

This leadership role requires a strong blend of product vision, technical acumen, and the ability to align technology with business goals in