Product Implementation Specialist Lead (JWorks)

Volaris Group; United States; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus

Remote work option

Growth opportunities

Job summary

equivant is seeking an Implementation Specialist to support the JWorks Case Management software. You will guide customers from coast to coast, performing business process reviews and configuring the system to fit their needs. Expect 25% travel and the possibility of remote work when not onsite.

You’ll join a team that has served courts for 20+ years and offers an autonomous work environment, annual bonus, and clear growth opportunities across the organization.

Qualifications

• 4+ years of experience in the court/judicial industry.
• Proficient with MS Office (Word, Excel, PowerPoint, Visio).
• Willingness to travel up to 25% of the time.

Responsibilities

• Define and maintain product implementation materials, processes, and training guides.
• Onboard and train new product implementation staff for consistent service delivery.
• Manage product implementation team staff and ensure service quality.
• Analyze customers' business requirements to map processes to the software.
• Configure software applications to meet customer needs.
• Develop and deliver project deliverables such as process outlines and design documents.
• Lead setup and execution of the JWorks CMS and related software.
• Deliver onsite and remote training sessions.
• Facilitate software testing sessions and provide post-implementation support.
• Advise customers on process improvements and possible additional offerings.
• Provide feedback to product/marketing teams for improvements.
• Help develop training curricula for new products.
• Travel to customer sites across the country to optimize operations.

Skills

MS Office

Court/judicial industry experience

Education

High School Diploma or GED

Tools

JWorks CMS

Job description

Job Summary

We are equivant, a leading software provider for the justice community, and we’ve opened a role for an Implementation Specialist in our CourtView Justice Solutions Inc. business unit.

This new Implementation Specialist role will leverage our JWorks Case Management software application to help our customers from coast to coast improve their daily court case management taking the process to a whole new level.

You’ll drive the success of a company that’s served the courts for 20+ years. equivant is a progressive software company with a casual culture. We offer an autonomous work environment, an annual bonus and multiple growth opportunities throughout our organization.

Our unique, highly configurable software allows our customers to configure the system to suit their specific business processes. We work along-side our customers to help drive improved processes and offer a comprehensive case management solution that is both efficient and flexible – a must in the judicial system today. Because you’ll be needed on-site with our customers to perform business process reviews and the configuration to satisfy their processes, you can expect to travel around 25%. In order to be considered, you’ll need 2+ years of court experience preferably with experience using and/or supporting court case management system software.

In return, our next Implementation Specialist will have the opportunity to work remotely if not near one of our five US office locations, and participate in our excellent bonus program. equivant is part of a growing and very successful global family, and this provides unique opportunities for those seeking long-term growth and development.

Job Description

Job Responsibilities

• Define and maintain product implementation materials including product implementation methods and processes, instructional guides, and training materials
• Onboard and train new product implementation staff to ensure consistent service delivery
• Manage product implementation team staff and ensure consistent service delivery
• Analyze customers’ business requirements and objectives to develop business processes that will meet their needs.
• Configure software applications to best meet the customer’s business needs.
• Develop and deliver project deliverables such as process outlines, gap analysis and functional design documents throughout the project.
• Continuously study our product offerings, and provide subject matter expertise in the setup and execution of the JWorks CMS and related software.
• Deliver onsite and remote training sessions.
• Facilitate software testing sessions
• Provide implementation and post-implementation support as needed.
• Consult with customers and determine new ways for them to improve their operations through new service or product offerings.
• Provide feedback to our product management and marketing teams for improved customer communications and product enhancements.
• Assist in developing new training curricula for new products and enhanced functionality as needed
• Travel to customer sites across the country to help improve their operations through the use of our products and services.

Required Skills/Experience

• Minimum of 4 years’ experience in the court / judicial industry
• Strong knowledge of MS Office products including Word, Excel, PowerPoint, Visio.
• High School Diploma or GED
• Ability to travel 25%

Desirable Skills/Experience

• Court case management software experience
• Software implementation/oversight administration experience
• Experience as a trainer with demonstrated understanding of adult learning principles
• Presentation skills
• Bachelor’s Degree in Criminal Justice, Management Information Systems or related field

Worker Type

Regular

Number of Openings Available

1